so yes, i have that problem, Connection refused screen shows up and i had a long conversation with devs and they finally admitted it
"Apologies for not being able to get back to you sooner. We are currently experiencing and increased number of contacts.
Good news is that your account is not banned but following internal policies changes we’re currently not offering services in your region.
We appreciate the time you dedicated to our games."
this error Is coming from Funcom new policies and i’m not sure why and how is this happening?