Connenction refused you can contact customer support here

[shahin9284]

hello
the problem is i can’t connect to any server not even single player which is so odd. I have screen shot but apperantly for some reasons new users don’t allow to send files, so error is ( connenction refused you can contact customer support here ) . uninstall and install didn’t fix, verifying didn’t help either. in short i can’t connect to anything in game to play just main menu connection refused for playing single player :l and it was ok until yesterday afternoon then this happened in single player official and unofficial servers before that i could play just fine.

[Narelle]

Are you logging from Iran?

[shahin9284]

yes like alwayse

[Narelle]

Seems like a problem with the country and steam:

Connection refused

Hello everyone! We understand this issue is quite frustrating to you all, but, just to clarify, we do not have any restrictions on our side that may cause this connection refusal. Please make sure that your connection to Steam or Epic Games Store is still intact, as this may be the root of the issue. This link might help you check the Steam connection: https://steamdb.info/ Hope this helps, but if I can assist with anything else, let me know

[shahin9284]

I am absolutely sure my steam is connected :l but what is the solution.?

[Makito]

i have the same problem, i use vpn and change my ip but it doesnt get fixed, i could connect on my other account but now i have this problem on both which is a very big dissapointment since i paied for everything that you can buy in this game and now i cant even play it on single player.
funcom you need to fix this problem its not because of filtering of steam because there are several steam games like dota2, csgo and cod warzone that we can play even without vpn, if you are banning us just say it so we know what is the problem or tend to it and let us know

[Narelle]

@Makito

if you are banning us just say it

I don’t know why Iranian players have this issue but according to the above, the restrictions are not on Funcom’s end. They haven’t banned Iranian players.

[shahin9284]

well my friend is also from iran but he is playing perfectly with no vpn so problem is not filtering or steam. it’s kind of insulting to say be sure of your connection to steam i am playing online in steam in this very moment (dota 2) i really want to enjoy a game that i paid for with some DLC’s.
with the knowledge i have of funcom i am not even mentioning fatal errors and launcher loading forever and bugs and official servers lag i know it’s a lazy people working there who don’t care about customers but your game at least must be working at some point, so i am kindly asking to fix the problem at least we can play with bugs or give our money back

[Narelle]

Are you using the same internet provider with your friend?

[shahin9284]

actually i gave my account to him so he can try and didn’t worked. one account works with same computer and internet another account is not working

[Makito]

this here is the reason why i suspect if iranian players are getting banned intentionaly or from some new system that came out in the chapter 2 because everything was fine before that

[shahin9284]

and that is their support to iranians people, like people did them wrong, everyone just ban people. you are only damaging people. why banning and filtering people??

[Mayra]

Greetings Exile,

Thank you for reaching out to us. Please follow the stated on the Official servers guidelines to submit a ticket. Make sure to select “ban appeal” as the issue type. Even if it’s not a ban/suspension, the “ban appeal” option will get your ticket to the right people who can assist you with account issues:

https://funcom.zendesk.com/hc/en-us/requests/new

You can read the full version of the Guidelines here:

Official Servers - Terms of conduct, guidelines and procedures

Official servers' guidelines Introduction Conan Exiles has thousands of official servers across several platforms and regions. These come with certain rules and strict enforcement. By playing on an official server you are expected to follow the guidelines below. Support will do their best to honor these guidelines. Please read through and consider the spirit of the guidelines, not the specific wording. We reserve the right to modify these rules. We will notify players in advance of any …

Thanks for understanding. Have a great week!