What seems to be the problem Funcom?

[Tascha]

Ok, first of all, we welcome input and constructive feedback, if we can have a conversation about what you are frustrated with without accusations and hyperbole. There is a whole lot of hyperbole in this thread so please keep that in mind or we can’t get the details to actually help you.

@BigDave

Nope…nada…nil. The game still stutters like hell, actually worse than after the pets update, and now the rendering has gotten worse…much worse. Running across the terrain, now animals and environmental elements aren’t rendering until I’m within about 20 paces of them. I see many people are still having these issues.
It’s only been five months, Funcom. When are you going to get this game running right? ARE you going to get this game running right? If Funcom doesn’t get the game fixed soon, people should have the right to a refund for an unplayable product. If not, good luck selling future games…you’re gonna need it.

Which platform are you referring to? Are you playing single player? Online? Privat or official server?
What do you mean by stutters like hell? All the time? During combat? When you are close to a certain area?
What is your hardware and internet connection like?
What you describe as not rendering is what we call the AI LOD and it’s very common in online multiplayer games to help with performance. We posted more info on this here

Also, while this might be frustrating to hear but not everyone has the same issues that you experience. That also makes it quite tricky for us to address without more detail and information.

@Arizer_FM

I was willing to deal with the bugs , my whole clan was… unfortunate there customer service is sooo bad they drove an entire clan of EA players away from the game , refuse to answer emails concerning the terrible treatment we received mainly because we email the same person who was doing the terrible service. They honestly could give a toss, entire community’s driven away with zero care given. We were willing to talk and explain ourselves at first. Now we are a whole team devoted to making sure people know what there getting into when buying Funcom products. What’s the problem? They are the problem.

What Customer Support are you referring to please? The email support? Who is refusing to answer emails?
Which person did you email to?

Also “they could give a toss, entire community’s driven away with zero care given” is horrible to hear but I don’t agree with the zero care given sentiment.

@Caco

that they need to drop the pride, accept they just can’t face the challenge of making this game 100% working and ask for help from another company

We are already working with external partners, like most companies do.

@Critter667

Funcom (nor any other gaming company) is going to ask others for help. It is just not something done in the industry.

This is completely wrong both for us specifically and also for the fact that it’s very common practice in the industry