Where is Funcom?

Conan Exiles General Discussion
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Last Thursday on December 5th on or about in the afternoon for me a new patch and DLC were released if the forums are anything to go by there are many bugs, problems and dislikes.

From the way you harvest to the roll and dodge. The fact that thralls just die for no reason or that they just disappear then you log back in to the 40% bug, the fact that you can level your thrall up to level 20 log out for the day and log back the next day to your thrall right back at level 0.

So for 6 days we have been there trying to get answers, fixes, anything as our game for some of us is broken so playing is no longer fun or its unplayable from the crashes, the fatal errors when opening chest, thrall inventory, well heck almost anything.

Some of us have opened threads asking questions, some have been bug testing and reporting, some just waiting but its been for 6 days, no word from Funcom other then the normal " we are aware and sorry for your frustration." or " yes we are aware that is an issue it will be fixed in hotfix which I was told last Friday but still 5 days later we sit and wait.

Now some people on Xbox can not even stay in game long enough to see a horse from this patch or use the DLC they have paid for and all of these questions problems well they still have no answer.

So in a very nice and proper tone I would like to ask Funcom, where are you?? When will you address some of these issues, when will we get this hotfix you have, when will people be able to enjoy the game they have paid for and the DLC they have brought? When will Xbox issues be fixed, Pc , Ps4.

BTW for you that read this and have no issues, I am very happy for you, or if you like the changes, great but many many of us are having issues and need answers.

Or at least give us who support and play your game a few answers. So where are you Funcom!!

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Stream tomorrow. We will likely have some feedback then.

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Still very bad that they not coming out with stuff before that, 6 days of people not able to play and the only answer they get is “We are aware, and working on it”. Like always. But yea, hopefully we will have some happy news tomorrow.

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Woudl you rather they lie? I mean if all they know is that there is a problem, and the solution isn’t finalized, then what else can they tell us? not feasable we will get meeting minutes of their conversations, so right now, the last update was they have some bugs fixed internally, but haven’t set the hot fix date yet.

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Communication is a must if a company wants to sell their product. Going quiet is not the answer. Its not about lying to the customer but keeping them in the loop on what they work and how long this will propably take, so I don´t have to sit and wait all day long for something to happen. Personally speaking this is part of child education. Learning to communicate. Its not about getting the answer you want to hear, but getting one in the first place.

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And if you look thru threads ignasis and hugo answer as much as they can and know. Again, it the true answer is they know about the problem, abut don;t have a fix, then that is what we have. They have communicated, its just because of, as you said, it is not the answer one wants, they take it as non communication.

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I would rather they tell the truth but really a week and no word on what or when they will fix the issues. Do I want a blow by blow of their internal conversations, NO but I do as someone who spent their money on their product want the courtesy of an answer to what they are doing to fix some of the issues that plague some of the community. That is not to much to ask of someone who was willing to sell me a product. Then they should be willing to once in awhile give information that can put people minds at ease that their feed back does matter. Not trying to be rude but its not abnormal to ask for answers on a product that is not working correctly and its not abnormal to expect an answer.

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Really do you consider , " we are aware and sorry for your frustration an answer? I do not! I have been in customer service for over 30 years if I ever answered my clients with that they would be and “so you are aware what are you gonna do about it now!” Customer service is a hard business to be in but communication is the key to keeping customers aware and then to keeping them happy. All I am asking for is some honest communication.

Now I am not here to argue with you nor do I care to, so I have said how I feel and why.

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I have been with this game since launch on Xbox. Loved it from the beginning growing pains and all. I’m trying to be patient, but when you have invested soo many grinding hours, making new friends etc. it makes it hard not to rage at them for it not to be working. Give them a chance to work it out, it’s a great game don’t give up.

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How far the progress is… Hotfix this week or only next week or even later?

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They never give answer other than the standard response which to me has always seemed arrogant and dismissive. If you follow on Twitter you will see a prime example of this as someone asked about fix and their response was," its one of those cases, it will be patched when its ready, we dont have a firm ETA right now"
With the stream tomorrow i expect the same attitude as always, they will brush past the questions they dont want to answer and try to focus it on all the update itself.

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Thats the reason why most question are more like… WTF why was this even a question :smiley:

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I’m on Xbox, and I am very lucky I have xbox one X. My son and daughter are on the S version, and they crash constantly. We have several bases in different regions. If it weren’t for the X’s I have, I would not be able to reset bases. 2 other clans I’m seeing their bases decay, because they can’t stay on long enough to get to them, and reset their timers. This is a serious issue on Xbox for those that don’t have the X. I hope they at least extend the decay timer until they roll out the hotfix. For all xbox players that don’t have the X, I feel for you since I can see with my own eyes the constant crashes on S version.

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