Greetings Exiles,
We wanted to give you all an update on the ongoing crashes affecting Xbox Official and Private Servers.
We’ve identified what we believe is the cause and currently suspect a change by third-party services is impacting the ability to play on these servers. We’ve confirmed that this is not a server hosting issue as the servers themselves are unaffected, and your characters and progress are safe. Our team is actively working on a fix and doing everything we can to get things back up and running as quickly as possible.
Unfortunately, resolving this will require a client patch, which means the fix will need to go through Xbox certification before we can get it into everyone’s hands. We know this adds some extra time to the process, and we completely understand how frustrating that can be - especially for those of you who have been losing valuable time on your servers.
To help make up for that lost time, once we have all servers back online and running as expected, we’ll be doubling XP and crafting multipliers on all Official Xbox servers. We hope this gives everyone a chance to catch back up and recover some of the time lost during this disruption.
Until we get the servers back up and running as they should, we’ve also disabled thrall and building decay timers.
We know how much time and effort you all put into your servers, and we genuinely appreciate your patience, understanding, and continued support while we work through this.
Thank you for your continued patience and understanding while we work on resolving this situation.