2995 SA crashing everyday


#1

Game mode: [Online pvp
Problem: [Crash | Bug | Performance | Misc]
Region: SA


Hey Ignasis, our server keeps crashing several times by day. Server stays offline at least 15 minutes. You say the hotfix should fix this issue. Well, i have a notice for you: didnt fixed. During raid time server always be offline several times. Can you please explain this problem for the team? Maybe in the they coffebreak or in the wait room while playing APEX they can fix our server. Really wonderfull watch them play APEX while they had a lot of work to do. As fix bugs, update servers and thing like this.

Thanks


Steps on how to reproduce issue:

  1. Login in 2995 during raid time
  2. Try to stay at least 20 minutes
  3. Server will crash by los connection with the server.

#2

Hey there,

We contacted G-Portal about this issue and they’re investigating.


#3

There is very dificult to play on this server… Disconect all the time…


#4

Not yet. Yesterday was terrible. Almost thinking about stop playing and make a lot of bad post about.


#5

Imposible jugar en servidor 2995 sudamerica reinicia cada 20 minutos PREGUNTO ALGUIEN HACE MANTENIMIENTO EN LOS SERVIDORES ? Saludos


#6

Up up up ignasis. A week later and keeps tjr same problem. U guys are really working to solve this issue. Thanks


#7

Hey there,

G-Portal is still investigating this issue, which seems to point out to a hardware malfunction.


#8

Xbox here. I’d like to add that my single player or co-op activate game keeps freezing every time I play. The other day I lost 2 hours of progress from a freeze. Made me not want to play anymore losing all i did. I can play as long as I don’t do 2 things. 1. Don’t die. If I die the respawn screen circles infinitely and I have to dashboard to leave the game. 2. Don’t ever turn my game off. I’m unable to exit to main menu because it freezes on load screen. Again as before i have to dashboard and close the app to fix it and lose tons of progress. I have clean installed and cleared the game cache. Still doesn’t work. On my third or fourth remake game and I love this game but I’m won’t be playing til fixed. Also I’ve been bringing more players. Have many former Ark friends and told them this game is much better and challenging. One of them bought it and Yamatai DLC, he is also not playing until fixed. Hopefully gets fixed. Thanks.


#9

I hope the cause of this issue really is the hardware. We are thinking to do a server wype. Destroy every bases in the map. We think could be the server cant renderize the structures.

And now, 02/25 the server is offline for almost 3 hours until now. Maybe gportal is fixing.

Lets wait and see if we can play happy like always. We dont care about bugs, lags and other minor problems. We just want to play like we do before the crashes. Thanks by the feedback @Ignasis.


#10

Hey @KzErWiNsKi

Those recent offline outages of this server were caused by G-Portal’s investigation. It should be online now, although we still have no status update of their investigation.


#11

Hello, nothing changed since last news. Update: still crashing and stay offline for 15 minutes. This happens because server reset. A question: server can crash because is overload construction? Seems to be this the problem. We play in anothers servers with more buildings than we have in 2995 and never crashes. So i dont know if we have a construction limit. Please let me know.

If we have a limit, i will take out some constructions to test if server stays online like before


#12

Hey @KzErWiNsKi

G-Portal has been doing some server upgrades, but the issue still seems to persist. We are now investigating if there is something else affecting the server performance. We will get back to you once our team has finished their investigation :slight_smile:


#13

Almost a month later and keeps crashing. 1 month to investigate a major problem? Funcom is really good on his job! Congrats


#14

Hi, fellows any news about the crashes?


#15

@vanch, we might saw a light at the end of the tunel. I cant explain more details because it can happens a exploit. But they are looking a solution for us. @Ignasis, do you have any news for us?

Ps. Sorry by my english. Im really good on making friends and enemys. But my english sucks.

@vanch, maybe we can talk in the game man. I can give you something. Like a spear or a iron axe… lol

Send a big huge to our friend broxa. ( teve q ser em pt pq senão banem a resposta)


#16

Kkk nice dude, thanks, see you on the game lets play a little on this weekend.

Spears are always welcome. Lol.


#17

Our team is looking into it and trying to reproduce the issue. We have nothing conclusive to share just yet, but @KzErWiNsKi has shared some interesting details that could help us find the cause for this problem. :slight_smile:


#18

@Ignasis hello. Please fix that problem. I know the devs have a lot of work to do. But this issue dont seems to be hard to fix. Just delete the base or something like that. We could do it. But we cannot login or walk there.

Please. Even you could look that. I know this isnt your function. But if just walk around, logoff and login again it will crash.

Im not asking to ban any player without reason. Im asking to look, try to reproduce then clean that area. We dont care about our stuffs. Just look the log events. You will see how much times we are trying to login. Some of the crash is proposital to avoid atacks. But there is one or another times we just tried to login to play…

I will wait 3 days. Data limit is 13th march. If u dont give us any solution, i will put this on facebook an youtube. Title will be: new bug on conan exiles. How to crash a server and never been atacked.

Thanks


#19

Hey there,

As stated previously and multiple times, our team is looking into that.
Threatening to post in multiple channels as a way to speed up the process will probably have the opposite result and our team might consider disciplinary action.

Thanks.


#20

@Ignasis

You said multiple times they are looking. But more then 60 days to look a problem which i sayd exactly why happens?

All i want is to play a game that i paid for. And the game doesnt work. You said i can be banned. Honestly, i dont care anymore. I asked at least 10 times to look there. Im sure nobody even login at server. Based on this, tomorrow i will post in youtube how to crash the server. To show to everyone the devs dont care about game’s health.

Im sure another people will use this. All i asked is destroy that base or wype the server. U guys just ask time, you are looking and investigate. But dont do nothing.

Thanks very much for nothing. You even done your job.