Hey man, since I’m the guy who hamfistedly caused that post, I feel I oughtta say something.
I got my hands on my first Apple at 17, and at 18 when I was a sophomore in college I got ahold of a “PC.” Since then, I’ve pretty much been supporting computers. That said, it took me 10 years to even believe I was capable of doing it professionally. Support is tough. I do believe, based on my track record here and elsewhere, that I could provide proper and effective solutions for Conan Exiles with nothing more exotic than a hand-rolled OSTicket or better. But I’m not running their shop, and they’re not in the support business.
With respect, just because they cannot provide support at the site I referenced, their common Help Gateway, does not mean Funcom does not support Conan Exiles. In fact, I have seen some extraordinary support from @Zing, who showed his chops at Steam even before he was hired. For many notable supportable incidents, he and Funcom often go unheralded. But like I said, they’re not in the Support field as a business interest, and he is only one man.
If there is more support from Funcom, in both the playing/consumption/joyfully making the most of the game, and more time spent in the active troubleshooting (thank you Zing for your dox in the Nerfed Vault thread), players will return. And I can confidently tell my friends the harassing bugs and glitches are being stamped out, while new content is being successfully deployed.