I’d like to draw attention to the recent account banns we’ve been seeing in the last few months. FUNCOM; please address the situation with your employees that are monitoring and banning accounts without following policy (IE: sending out notifications via e-mail) and leaving players baffled.
On my secondary account; I went for 3-months without a single message, e-mail, carrier-pigeon, etc … to notify me of the problem and then out of the blue got an e-mail that said ~ " I mistakenly banned your account. I’m sorry. In atonement for this error, I’ve provided …"
Now, my MAIN account … same thing. So now I wait with NO notification of any sort with an unknown time-frame for a resolution. And the [email protected] avenue just regurgitates an e-mail back that says “We no longer accept requests for support directly via email.”