Account Frozen Due to Failed Payment

shadowbeast11 · April 18, 2021, 9:00pm

I have an issue with my account not being able to show as subbed.

1st payment method failed.

Two after worked fine. (paypal, other card)

Account is frozen due to the failed payment.

I attempt to update the payment method for the failed payment and NOTHING works, regardless of method (i.e. Paypal, Card)

Please help.

You can’t even use points without being subbed properly.

shadowbeast11 · April 18, 2021, 9:12pm

To add to this:

This shows:

(Ref.Id -1780208398)

The Site Administrator has been Notified.
Please try again later.

shadowbeast11 · April 21, 2021, 2:54am

Bumping this in hopes of a fix. @AndyB

shadowbeast11 · April 22, 2021, 1:07am

Daily bump with attached Funcom Ticket [Funcom Support #1165087]

shadowbeast11 · April 24, 2021, 3:20am

Daily bump

shadowbeast11 · April 24, 2021, 11:47pm

Sad to hear this. I’ll still give it another week or so.

Piankhi · April 26, 2021, 7:11pm

Only 8 days waiting so far? You might literally have a few more months to wait.

shadowbeast11 · April 27, 2021, 2:00am

This does not instill hope for such a simple billing fix.

AndyB · April 28, 2021, 11:09pm

Ticket was replied to by CS.

shadowbeast11 · April 29, 2021, 12:21am

All has been resolved.

Thanks for your help!

system · May 6, 2021, 2:22am

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