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Age of Conan Support
1

Hi,

There was an unsuccessful payment transaction. Then followed by a successful one.
(confirmed by a bank SMS notification as well)

Payment history shows an Approved status, but the account remained in F2P status.
The payment was hours ago.

Ticket
#1165460

Thank you

2

Maybe @AndyB can have a look into it and help speeding up the solving of the issue.

1 Like
3

Thank you, Fijndahl

Hopefully @AndyB can help

1 Like
4

I am in the same exact problem.

1st one failed.

Second two worked fine.

Account is frozen due to the failed payment.

I attempt to update the payment method and NOTHING works, regardles of method (i.e. Paypal, Card)

Please help

5

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.

6

Issue was resolved on its own (2021-04-16), reply sent