account the secret world bind

hello I am a former player of the secret world and I come to relaunch the game I had to buy dlc outfits and episodes but when I ask to recover my object in games I wait 10 minutes and nothing happens to me do not have my object I have nothing you can do something?

Hi Crowzeros, I’m sorry to hear you’re having trouble with your account.

For general information regarding the Vanity Transfer and how to redeem your items in-game, please be sure to review the links in the following article:

If this doesn’t help, please contact Support directly by submitting an email support ticket through https://www.funcom.com/help - we’ll be happy to take a look at your accounts for you :slightly_smiling_face:

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