After the June patch: Failure Received: Authentication failed!

[Ready2ron]

Game mode: Online private |
Type of issue: Performance |
Server type: PvP |
Region: EU |

---

Hello,

After the big June patch, where Funcom liveserves was introduced, we started to have some private server issues. Our server doesn’t show up on any of the options. History, favorite etc. So, we had to use direct connect which seems to be a gamble if you get in or not. We get the, ‘Failure Receiverd: Authentication Failed!’ notice. Sometimes for more than 10 times attempting to get it.

Things I’ve tried to fix it.

• Firewall
• File check
• Steam settings (like max ping servers to 500)
• Reïnstall
• Restarting server
• Looked for the answer on the forms.

Nothing seem to work, so we hope to get some professional help here.

---

Please provide a step-by-step process of how the bug can be reproduced. The more details you provide us with the easier it will be for us to find and fix the bug:
<server doesn’t show up anywhere> so,

1. Direct connect
2. Server IP
3. Password
4. Failure Received: Athentication failed!
   or
5. We can join the game

Kind regards,

[Narelle]

Out of curiousity, is your server hosted by Nitrado or Dawn-Servers?

[Ready2ron]

Nitrado indeed

[Narelle]

They seem to be one of the few providers having this issue. Perhaps something with their server configuration. They claim it is on Funcom’s end but other hosts are doing just fine.

Authentication Failed Error on my new rented server, over and over again

I am experiencing the exact same issue with a Nitrado server… all of the players on the server need multiple attempts to get in…and sometimes can not get in at all especially during peak hours. I believe the log file below is capturing the issue: [2020.07.09-00.17.08:651][687]LogDreamworld:Display: PreLogin: XXXXXXXX [2020.07.09-00.17.08:651][687]ConanSandbox:Display: User XXXXXXXX logged in from unknown country [2020.07.09-00.17.08:651][687]LogOnline:Warning: STEAM: Steam API disabled! [20…

Authenticated failed

I rent a server and am playing with my friends. The game is very cool. However, it is often not possible to connect. In that case, the error in the screenshot is displayed. [error] I also saw the Nitrado Rental Server Forum. There may be a problem with the Funcom online service. Please tell me the solution. I tried Battle Eye, Firewall, Internet option and PC and Server restarted but it didn’t help. It’s useless when I can’t connect. When I connect, I can connect easily without doing …

Server Crashing When Random People Log In

I am having this issue on my server as well. I am hosted by Nitrado. 9 people on the server Max, 2 people seem to constantly crash the server when they log in. Also, everyone on the server gets Authentication Failed errors. Some of my friends have stopped playing the game because this is so frustrating.

Conan Exiles Dedicated Server Launcher (Official Version: 1.7.2 / Beta: ----)

I have a dedicated server on Nitrado and we always get Authentication Failure error after a while which forces us to restart the server. Once it is restarted, we can log in normally for a few minutes but then no one can log in again. In the log I can find multiple “LogFuncomLiveServices:Error: VerifyIdentity Failed: Request Timeout or null response” errors. We are all on Win10 machines with TLS 1.2 enabled. Any recommendations please?

[lijsbet]

I also have a Nitrado server and have been having the same issue. Makes sense that it could be server host related.

[Narelle]

You could ask Nitrado if their servers have TLS 1.2 access.

Conan Exiles Dedicated Server Launcher (Official Version: 1.7.2 / Beta: ----)

By “We”, do you mean the client machines? It’s the dedicated server which needs to have TLS 1.2 access to access the FLS backend. Another thing you can try is to open the “resource monitor” (task manager → performance → “open resource monitor” at the bottom) and check if you have processes that are doing heavy cpu, memory or disk operations - a common culprit are things like antivirus deciding to scan files that get written) There was two patches released since yesterday, did you see any c…

[Ready2ron]

Thank you for your reponds! I will ask Nitrado what’s up.
If this is the solution, I’ll let you know.

[mbielaczyc]

I am also having Authentication errors, server reboots, and kicks from Nitrado. They said it was Funcom’s fault and that I should switch to playing another game. I have always had good service from them, but this is frustrating.