Age of Heroes Public Beta: Moved again?! Sep 3rd

Praise Yog!

Exiles, we are moving the Public beta again but this time is for the better! On September 3rd we’ll bring the awaited Age of Heroes Chapter 1 to all Public Beta servers! This time, it’s for real. I promise!

We’ve been working hard to resolve the issues that were holding us back from releasing it last week, and we just couldn’t wait to share this new content with you as soon as possible!

Thank you all for your patience and understanding. We appreciate it!
And we’d love for you to hop on the Public Beta tomorrow to help us make our Lands the best they can be!

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By Crom’s shiny backside!

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Hi Caroll, thanks for the announcement :slight_smile:

On the subject of the Public Beta, please could you also look into the possibility of some sort of official statement on how Funcom views the Public Beta process, as this is a frequent source of conflict. I have seen it suggested that the reason bugs reported on the Public Beta are rarely if ever fixed before the update goes live is out of necessity - it was suggested that the Public Beta version also has to be the version that is sent to Microsoft and Sony for certification, and therefore changes cannot be made until the scheduled hotfix. This would make sense, and would still justify bug reports on the Public Beta as allowing the team to get ahead on the hotfix. If this is in fact the reason, it would be really good to receive an official statement to that effect, and I believe it would help to relieve some of the discontent that arises around the Public Beta (as testers often feel their time is wasted).

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Heya @DanQuixote,

Please make sure to check our recent Q&A, where we commented on that and many other topics related to the Public Beta for Age of Heroes:

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Well, that is what Funcom says.
It is, sadly, not what it does.

Many people - among others, myself - posted issues, design flaws and suggestions during the last testing phases. Some issues were the performance of the PvE raid, the unbearable speed of respawn in the raid area and the horrible changes to the camera system.

Making these reports, some even supported by videos, were like screams made into the void.

The camera changes, yes, were reverted months later after a huge outcry in the forum and other media. But that sh… could have been avoided by reading the test live forum and acting upon it.

Many other issues haven’t been fixed to this day.

P. S. Telith’s ghost is still missing.

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lets gooo settlement adn Liu fei where i come to test you out :smiley: fuuu i have wiatet to test it out im so hyped

Very good comment. :laughing: By Andy’s beard, I hope you’re right Carol. Wait a minute, who is Carol and what did they do to Mayra?
I guess I found out about the content on YouTube or in the forums.

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Awesome!! Looking forward eagerly to try it!!
Thank you, Caroll for the heads-up!!

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Hey @Khaletohep,

I completely understand where you are coming from with your feedback. All I can say is that we have new faces, more hands on deck, and with the new Age we hope to do better.

If there’s a report left unnoticed please feel free to tag @Community and our team will get to it. And for older issues such as Telith’s ghost, if you can, please submit a new report and it might get picked out on our next batch of bug fixes. :slight_smile:

We’re trying to do better, but we can’t do it without our Exiles community!

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Turn the nudity back on, the destroyer wants boobs.

No really, been trying to get a keep set up and thralled but, life.

I’m up early in the AM, doubt it will be ready by then, but will schedule around it :smile:

That is good to hear.

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despite of all the things that has been said, and how concerned i am with the crafter thralls taking our limited supply for thralls in a 10 man clan…

allow me to congratulate you caroll for being this active and communicating with us.

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Are you a people person?
A real humanitarian?

The team has it work cut out for them.
Sympathies.
It’s never easy jumping into an already messy situation, it takes time to orient a new team and then untangle what came (and stayed) before.

Good luck.

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See I’ve always had this mad idea that it was most important to make sure a game actually functioned properly before jamming more new content into it. You know, something about proper foundations (see what I did there?) to build on. Let’s hope all these new people you speak of figure that out. Because seriously, I’m so tired of the way things have been.

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So does it mean you finally fixed the Barkeep fall through floor across the whole server bug?

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In my experience the only games capable of doing this to a reasonable degree are those with subscriptions to play.

Conan Exiles was always going to have content added with duct taped fixes after. The decision to go forward like that was made very very early on, back when they decided (and this may have been months or even a year before Early Access in 2017).

I saw that when they decided to expand the map beyond the first ghostwall fence expansion. But the decision to do that was made long before we saw it. As they decided to expand the map, add more dungeons, add more biomes, they also decided to add more paid content (DLCs) to pay for that development.

They had a choice. We could have seen a completed game, one with out any game breaking bugs and glitches, and one where no major changes would be made (if any). You buy the game and it would have stayed in the state you purchased it. Or they could have continually ‘supported’ the game and added new content to drive hype and sales, as well as paid content to support it.

The problem with the second option is sustainment. An active team needs to be funded. An active team is resources and manpower devoted to sustainment and not making a new game. Thus it needs to bring in revenue and thus more resources to keep things going. But by doing so, they have to balance bug fixes with new content.

Over time the more content and features added or change, the harder it gets to maintain. This is a problem many games run into. Especially if there isn’t a constant revenue stream like you would see from subscriptions. When I look at MMORPGs with subscriptions, they have the ability to sustain themselves while also able to make more sales in bursts with new content (either through expansions, micro transactions, or both). Bug fixes are sustained, as well as the features of new content which sustains itself as well, anything over is just gravy. And its this reason why some of these games go on for decades.

Games as a service however is riskier. They aren’t as risky as a new project though. Which is why they are so popular nowadays with publishers. You can release a game, see if its popular, then do the service thing. Conan Exiles did that. Hell Divers 2 also did that.

This idea of FC maybe ‘doing the right thing’ and just focusing on bugs is a quick way to kill the game. There is no guarantee that we will glady buy things from the bazaar if they spent the next few months sorting things out. Lets say they spend the next quarter. That’s a quarter of not making sales on new content. They have to rely on our good will to see it through.

Business don’t trust customers’ good will. They don’t even trust our word. The only thing they can trust is the transaction. We can say we will buy things from the shop in December and January when they fix everything. We can say that all day. But will we?

Will we stay loyal for that entire quarter and not simply leave the moment a competitor does a Conan-like but better? Imagine if FC spent the next three months making Conan Exiles into what we want. But another publisher puts out the same game we ‘want’ but ‘better’. Obviously we will jump ship and put our money there. We’re not going to go back to the old game out of any sense of loyalty. We don’t have loyalty. We’re customers. We’re fickle, disloyal, and go to whatever serves our self interests.

As we are expected and supposed to do. Its our money.

And that’s assuming everyone here loves Funcom. Which if I put up a poll saying, “What is your opinion of Funcom?” And the Options are, “Love them,” “Like them,” “Indifferent to them,” “Dislike them,” or “Hate them.” What do you all think will be the most likely responses? Let’s not beat around the bush, its going to be primarily the latter two options.

You can make all kinds of arguments why that is deserved. Let’s say its 100% deserved for the sake of this argument. Are we seriously going to expect a business, a non-personal entity incapable of feeling or morality to suddenly ‘take responsibility’ accept the consequences, and just take the hit for an entire quarter potentially to the point of ruin to ‘make things right’? For those in charge to put their career and livelihood on the line to just eat the consequences?

Or will they take actions in the choice of self preservation instead and pick the route that has the least amount of risk, keep their people employed and look out for their interests? Even a business that puts its customers first as a priority isn’t going to trust their customers to stay loyal. Customers are disloyal by definition (as they should be).

So instead they will continue to do what they do. Make enough content to keep the resources from running out. Try to bug fix where they can. But they aren’t going to bug fix so hard that it causes a deficit.

I don’t want to put the blame on us, the players and the customer. But we kind of tolerate this by continuing to purchase and play games that continue with development past their release. Why did we buy Conan Exiles knowing it would continue to grow and be developed past May 2018?

I can tell you right now that I have purchased quite a few games over the last 6 years (and prior to that) that have not seen development past their release date aside from a few hotfixes. And those are feature complete games that have very little if any bugs. The idea of releasing a game in a mostly bug free state is still a thing. But you see no content post release. What you buy is what you get.

And if this is something that sounds great. Its because it is. Its something to consider when making a purchase. When considering buying a game in the future, ask the question of whether or not content will be continued to be developed after release. If so, consider passing on it. Even if it sounds great, even if it seems popular, even if you really really want it.

Because it will do like Conan Exiles has done. It will add new stuff, it might be neat and cool, but it will have bugs. It will have bugs that will linger for years. It will have new bugs as you play. You will not have a 100% satisfaction with the game. More like a 75% that just lingers on for years. That’s what games as a service means. And Conan Exiles was a game as a service from the conception before 2017. You can argue the semantics of that. But the truth is, even back in 2017 when some of us were playing in Early access… the developers had every intention of adding to the game incrementally over time (at least for a 5 year time frame, according to one of the devstreams, I just don’t remember which), and the modern term ‘game as a service’ has simply evolved over time for a practice that goes back a few decades since online updating became a thing. Expansions, DLCs, Liveservice, Game as a Service, all different terms with some slight evolutions over time to describe the same basic principle. Make money off a somewhat complete product over a period of years instead of an initial release.

The tricky part of course is trying to identify if a game will be like this is some degree or not. All I can say is listen to the verbiage used by developers and publishers releasing a game. Maybe even watching for a month after the game’s release to see if there is any major content updates.

I will say this, if you applied that logic to CE, you would have seen the direction it was going in June of 2018 pretty easily. Those of us who bought the game in 2017 in Early Access… not exactly unfortunately, not until the Frozen Update anyway. But its always best to steer clear from Early Access in most cases.

I am absolutely loving the sound of this Caroll. And I again applaud all relevant parties on their communication here, the expressed desire reforge a endearing relationship with the the community, and also the restraint in holding off the Testlive to iron out any kinks before its release. It will not kill us to wait an additional <24 hours for the Testlive. Gratitude. And please keep up this fantastic approach! :smiling_face_with_three_hearts:

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To be clear, Telith’s ghost never existed.

According to Dennis, there is no internal trace of her. But if she did exist, it would have to have been during PTR or just before full release of the game. So I checked all 31 builds of game between November 23, 2017 to December 20, 2018. None of them had Telith’s ghost.

So you’re accurate that she’s “missing” but since she was never there, it’s not accurate to suggest it’s a bug. Instead this would be a feature request to add new content. At this point, Funcom might as well, though, because people have been so vocal about really wanting to see this ghost. :joy:

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Good news indeed, thanks for taking the time to report this and to delay the beta rollout.
I hope that October is not set in stone either, delay it till December if it means a better rollout imo or even early 25.

A lot of people will get mad as they usually do with delays, but they get even more upset when there are bugs.
One grudge lasts longer than the other and all that jazz.

I fall into the category of being more unforgiving about buggy rollouts than delays, but that’s obvious lol.

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Thank you for improving the communication! There’s a bunch of us who appreciate it :smiley:

I’m a little concerned about that. Mostly because of this:

On the one hand, it’s great that the purpose of the public beta has been officially clarified. On the other hand, I find it concerning that the clarification only talks about identifying critical issues and preparing for post-launch updates, while carefully avoiding any mention of fixing those issues before the launch.

Looking at the reactions to the announcements of public beta delays, most of the reactions were fairly positive. Sure, there were those who complained about the delays, but most posts were along the lines of “we prefer delays if that means improving the quality of the release”.

It wouldn’t be that much of a stretch to imagine that delaying the live release to fix game-breaking bugs identified in public beta would be met with a similar attitude of approval. Then again, I understand the higher-ups aren’t really looking for “approval” when they’re looking at the bottom line. :wink:

TL;DR: Let’s hope that if we help you “identify critical issues” during the public beta, the team will employ measures that go beyond “preparing for […] post-launch updates” and decide to delay the launch if the identified issues are really critical :slight_smile:

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