Basic Info:
Platform: Steam
Issue Type: Other
Game Mode: Online Official
Server Type: PvE
Map: Exiled Lands
Server Name: =SERVER NAME=
Mods: =MODS=
Bug Description:
all EU public servers are down
Since this morning, all EU servers are closing and not coming back online. Please have someone look at the server farm …
Bug Reproduction:
=BUG REPRO=
Greetings @FrenchyEve ,
Please follow the stated on the Official servers guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type.:
You can read the full version of the Guidelines here:
I think the issues that players find, is that there was no real communication with regards to Zendesk no longer being used for reporting, and that there was no way for anyone to actually get hold of a Funcom representative thoughout the weekend, or as with yesterday, a holiday.
Most of, if not all of the players, play daily on these official servers, it has become part of their day, even if it is for 5 minutes to refresh the decay timer as they are unable to play at that moment, or they are nearing the end of the decay timer and if they do not refresh within hours in some cases,all of their time and effort spent on a particular server will be for nothing.
That is for some, years worth of time and dedication, not just a game, but for some it is their only means of interacting with others, or a way that enables them to cope with the disibilities and illness that life happens to throw at them.
It is this lack of communication and inability to reach out to anyone at such a time as yesterday that cause the frustration of many, and you as the representatives of Funcom bear the brunt of this heat when you login after a weekend.
Hindsight is a wonderful thing but equally is lessons learnt, it seems to me that Funcom is at times like a stubborn child that refuses to see one way except their own even when that way is clearly a better way, and will carry on regardless.
Maybe this outage and lack of clarity on this, the official forum might just be the one thing that makes Funcom as a company think better about communication towards it’s player base, rather than leaving us floundering around looking for answers from everywhere except here, the official forum of Conan Exiles.
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