Banned account because of change card bank visa

my account was banned due to change my card visa,
i chose a subscription every 3 months… with Paypal, and it wasn’t renewed.
i’v tried to change paiement method, directly in visa without going through paypal, but impossible !!

can u Help me please, to find an issue ?

Funcom can’t help with account issues through the forums, but they should be able to help you if you submit a ticket via:

yes, i know, i’v do it, but
everybody know the big time that the support take, to answer;
and, generally, we haven’t answer…
all my tickets are never had answer, so, i try to find someone on forum to help me.