Can we have more clarification please on member status and help received

[Meta-Moth]

A Note from the CS Manager

Hey everybody. I wanted to take some time and speak to the ongoing status of Funcom’s Customer Service. I wanted to highlight the things I know are causing a lot of frustration for you all. I wanted to transparently let you know that it’s frustrating for us too. So, I’ve kind of posed some questions that I feel reflect a lot of the concerns I’m hearing from you all through your tickets and provided some answers. What is taking so long to get help from Customer Service? We’re a small team w…