We have been facing the same issue on LATAM official server for almost a week now (Can't connect to 1977 for days. Where are the developers?), requesting support with no success. Even at the beginning of the problem, our topics were being closed and we were being redirected to Zendesk, where our reports were being closed and marked as resolved.
So I found this thread from 2021: The Never Ending "Loading Screen" Story where people had to accumulate several threads and around 750 comments on a mega-topic to get the attention of the developers.
I suggest that we team up to get the attention of developers, as has been done in the past, or we will wait about a year, as has also been done in the past.
Although the problem with the 1977 is from the PC, the solution may not be that far off.