Can't load into pve servers Access Denied

Game mode: [ Select one: (Online official)]
Type of issue: [ Select one: Crash | Bug | Performance | Other ]
Server type: [ Select one: PvE ]
Region: [ usa 2727 ]
Hardware: [ Xbox SeiresX ]

Bug Description:

I cannot log into any server (Im on 6 different servers) it loads half way then comes up the a message Access Denied Failed to retrieve suspension information. I have not broken any rules, I have been playing this game for 3-4 years and never had any issues with rules/admins and or other clans. A few of my friends have the same issue, we are all in different clans. Need this fixed ASAP!!!

Steps to Reproduce:

Please provide a step-by-step process of how the bug can be reproduced. Please be as detailed as possible; the more details, the easier it will be for us to find and fix the bug:

  1. (etc)
1 Like

I’m having the same problem, I cannot even log into any official severs, I have been playing for 3 plus year with no reports, not sure what’s going on here.

1 Like


Please follow the stated in the Official servers guidelines to submit a ticket:

You can read the full version of the Guidelines here: