Can't play any mode

[koliu]

Game mode: Any
Type of issue: Crash/Fault
Server type: Any
Region: Any

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Hi there!

I’m a new user, I just downloaded the game (via steam) but i can’t play even single player (offline) and i get this error

(i cant upload image because im new user D: )

“Failed to login!” “please restart or try again later”

There is a workaround for this? i’ve already resintall the game/battle eye.

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Please provide a step-by-step process of how the bug can be reproduced. The more details you provide us with the easier it will be for us to find and fix the bug:

1. I open the game
2. A message “loging funcom services” is shwon
3. It fails
4. When i try to play offline, it try to “login funcom services” and so on

[Narelle]

There is no offiically supported offline mode. You need internet connection to play single-player.

[koliu]

Yes, i mean i can’t play online mode / Single player (local)

[koliu]

Basically i cant play any mode, i open the game and that logging error appears. blocking any action. I’ve internet connection without firewall.

[Narelle]

Do you run Win7?

[koliu]

Nope, win 10 64 bits. 16 GB mem gtx1050 Ryzen 5 1500X. My specs are ok

[koliu]

[koliu]

If i click any of these option (all that allow me to play) that loggin message appear and then fail

[koliu]

And this is my entire screen (just in case)

[DanQuixote]

I am experiencing a lesser version of this with testlive currently - for me, the first time I start the game I get the failed to login message. If I then fully exit the game, wait for steam to acknowledge it’s disconnected (visible eg at top of friends list), then load again and wait for the first couple of lines of dialogue (‘First they took your…’) before clicking the mouse, then it works.

I have no idea why or how - but maybe there’s something in my superstitious ramblings that lets you into the game?

[Narelle]

It could also be related to this:

Game Just Disapears At Start

Hey there, Quick update: This issue has been bumped in priority internally. We are still trying to isolate the main cause for some AMD hardware combinations causing the game to crash on start.

Connectivity issues after FLS update - Feedback thread

Hey there, Quick update again: We’ll incorporate the latest BattlEye update with an incoming Testlive patch. Those of you affected by the connectivity issues, please give it a go once it’s available to see if your issue is resolved. This way we can start isolating cases that were not covered by this issue.

[DanQuixote]

I don’t know about the OP, but I have no AMD hardware and no Battleye installed. (But I am still on Win7, so I tend to assume that’s probably the issue most of the time )

[koliu]

F for me

[koliu]

Doesn’t works for me

[DanQuixote]

Really sorry to hear that . I did find this older post that had some people able to get back in - tbh I don’t really understand the details - but maybe there’s something useful in the thread that helps you.

For the people that it tells you you don't have internet

I found a Win7 Virtual Machine I had saved and was able to get a few screenshots that match what the OP stated they used. Hope this helps. [image] [image] [image] [image] Click OK when done, and restart your computer.

There’s also this thread, which seems to have narrowed the situation down to issues with certain AMD hardware (I thought it was processors, but maybe your GPU counts) - the good news, if it is that, is that they are working on it and hopefully the new testlive patches are moving in the right direction

Game Just Disapears At Start

It was definitely the Sipta DLC.