CE 34878 error for new Siptah server

we just started a new Siptah PVE server. 2 of us have played Exile Island for weeks on another server with no issues. Game and DLC is downloaded and up to date. One of us has no issue getting on, the other gets the error code after clicking server to open. Loading screen lasts 5-10 seconds then boom, error code. Any suggestions??
Side note: in the same house entering the servers the same way. Never had an issue until today. Both bought DLC and they’re updated.

Hey there!

For private/unofficial servers, you need to make a ticket with G Portal. Funcom can only help with official server issues.

Greetings @RoyalFam !

Thank you for reaching out to us.

Due to the fact that your issue is related to a private server, we would advise you to join the Admins United Discord (also referred on: Admins United: Conan - Discord for Server Admins! ) as this discord includes other admins with the experience to better assist you.

Continue conquering the lands!

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