Character Erased

Game mode: Online official
Type of issue: | Bug |
Server type: PvP
Region: NA
Hardware: Xbox Series X

Bug Description:

Continuing the discussion from [Official Server Transfer - Character lost]
Hello, my character was lost but I didnt upload them for transfer or anything. I had unfortunately gotten my character into a clan that ended up getting dev wiped for too much land claim that same day. Suspension was around 02/01 and active 02/02 and I just got my account back today. When I go load into my server, it takes me into character creation screen instead of desert area. It first gave me the “Import Character” option and when I clicked on that it said lv, 0. Not sure why it even gave me this as my character was not uploaded for transfer. I was in the clan Slump Gods on Official PvP Server #2808

  1. Xbox Gamer tag: Set#2591
  2. Origin server: Official server #2808 PvP -
  3. Transfer server: N/A; same as above. Official server #2808 PvP -
  4. Character Name: Set

Steps to Reproduce:

Please provide a step-by-step process of how the bug can be reproduced. Please be as detailed as possible; the more details, the easier it will be for us to find and fix the bug:

  1. Account was suspended
  2. Try to log into server after suspension done, takes me to character creation. It even gave me “Import Character” at creation screen even though I never uploaded character.