Official Server Transfer - Character lost

Online Official
Bug
PvP
North America
Xbox Series X:


I transferred in to siptah official last week to learn recipes on map and tower. Last night I went to transfer. My character had over 1000 eldarium, like 30 sigils, and couple named crafters and thralls. Upload went fine, but when I went to import first time my character was there. And when I tried importing, it gave me an error eventually. I went back to main menu, came back and there was no import option. I went to siptah server to double check and my character was not there. So hard closed game and tried again. When I went to character creation, import option was there but this time for character name was a bunch of numbers and symbols. I tried that and it gave me token failed error. Hard closed and came back, import was there again but this time character name was lvl0 and same token failed error. Iā€™ve submitted a ticket , this has been my only pvp official character since Iā€™ve had the game so I grind to learn ALL the recipes which I just about had so if they donā€™t fix this Iā€™m honestly quitting this game. Thatā€™s horrible and not right if they just ruin your play-through like that.


Steps to Reproduce:

  1. Got my character in encumbrance build, loaded up the stuff I wanted to take, hit Server Transfer. Success
  2. Go to new server, character creation screen, hit import character, my character was there. Start import, after about a minute I got an error. I backed out and came back and no import option was there.after I hard close game import option is there but all buggy looking and just get failed token.
  3. (etc)
1 Like

I also have gotten an error message when Import Character option is there of " Cannot transfer due to incompatible settings from previous server" even though theyre both Funcom official servers.

2 Likes

Same thing just happened to me for my 2 charactersā€¦lost everything

2 Likes

Happened to my whole clan several times me as well. Looks like Iā€™m back to grinding

1 Like

Greetings Everyone,

We are currently looking into these issues that occurred with character transfers after the 2.8 update.

As soon as we know more we will update the ā€˜Character Transferā€™ threads here on the forum.

Thank you for your patience and understanding while we investigate.

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I hope we get back everything we lostā€¦

2 Likes

We are still investigating the character transfer feature but in the meantime we need your help.

Please send us a message/DM here on the forums with the following information:

  • Server number
  • Character name
  • Clan name (if applicable)

Make sure to include @ Dana or @ Community when sending your message.

This way we can look into each case individually and try to figure out what happened with these failed transfers.

Thank you for helping us with the investigation.

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It would be nice if we can get a roll back one of my friends lost a level 60 yesterday and today I lost a level 60

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A one day roll back would be the right thing to do at this point and time then turn off the transfer till itā€™s fixed

2 Likes

Agreed! Seems to be an issue with the game for sure and not like a one off chance. I just want my stuff back already. Spent so many in game hours running vaults and the pools. Do not want to grind that hard again. Truly makes me not want to play the game if I cant get my character and stuff back, and Iā€™m sure Iā€™m not the only one that feels that way.

3 Likes

This specific bug of a character disappearing in transfer has happened to one of my clanmates in 2.7 aswell. I donā€™t exactly remember what server it was from but I remember that it was a eu ps4 official pvp server

[quote=ā€œDana, post:9, topic:186937ā€]
REcieved

  • transferring from 1942 Conan PVEc to 6438 Siptah PVEc
  • Beatrix Beaudreau
  • Clan name Marauder Falls to Darkness Falls
    [/quote] thank you
    received first Token Failed
    Then after closing signing out and back in, getting unable to transfer character and " Cannot transfer due to incompatible settings from previous server"
    Appreciate your help, she was level 60 and wearing the new Siptah armor I just won off a combatant :frowning_face:
1 Like

@Dana server 2130 pve . Character DANGLING DINER1. Clan bonkers. Hope you guys can fix this i canā€™t do any transfers right now since this happened itā€™s like the character that is stuck is stopping all my transfers.

1 Like

@ Dana
Hello I uploaded the character to the cloud and when trying to download it, an error occurred, where I was without my character.

source server: island of siptha 7140 pve

Destination Server: Exile Lands 2210 pve Character

name: Madruguero (all my characters have the same name)

Tribe name: Rebeldes

I count on your help and that I can recover my items that were in my characterā€™s inventory at the time of transfer. I donā€™t know if it matters here on the forum but I made a request by email reporting my problem with the transfer, the request number is 37714.

Lost 2 Characters with lots of gear on themā€¦ getting an error message saying token failed when trying to import my character.

Sever - 2107
Gamer Tag - KillaKara x
Clan - The Republic now The Lads

Then also my alt account -

Sever - 2107
Gamer Tag - R6 YasssQUEENx
Clan - The Republic now The Lads

1 Like

Also sent an email with reference 37682

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Same here :frowning: I am ready to throw in the towel and take the loss! Time to grind a new Character!

@ Dana

Server number- siptah 7032
Transfer to - siptah 7005
Character name - ally btyre

I transferred successfully - but after a few days later I checked for my account on the server list and it had disappeared.

I Had a lvl 60 character with all the vault recipes and gray ones recipes unlockedā€¦I have no idea what happened

Please investigate

Cheers

Greetings everyone!

Our team is still investigating and testing. In the meantime, we advise you to stop any interactions with the character transfer feature and do not upload any other characters.

Weā€™ll update this thread once we know more. Thank you all for your ongoing support!

Should we report here or other page. Just Incase

I attempted to transfer from
server 2732 PVEC to
Server 2731 PVEC
Gamertag Gunblazzinpanda / Xbox

Level 60
Name Xio Ping Boi

I think