Character stuck in the cloud while transferring

hello. a character with a lot of loot hung in the cloud. the transfer was made from the server 8023 Siptah to the server 3041 Exiles. PVE-C
Europe region, I play on PS4.
Vladislav Zolotarev - network ID
Happy - nickname in the game.

please upload the character to 3041. this is not the first case of such an error, recently my brother did a transfer and he also disappeared in the cloud. we were upset, but decided on a second effort to transfer valuable things. and here again the error and the loss …