Character transfer bugged

Yesterday I transfered a character from one official to another official ( PVE) ( EU )
It all went fine uploading the character, but when I was in the middle of the process to import it failed, only message recieved was:
Something went wrong - Oh year it did :smiley:
Messaged https://funcom.zendesk.com/hc/en-us/requests/new - but now I am wondering if it was the right place to ask for help - I don’t get any reply.
Any ideas ?

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