Chest contents dissapear - nothing in event log

Game mode: [Enter game mode here: Online
Type of issue: [Enter one of the following: Bug
Server type: [Enter one of the following: PvP
Region: EU

I run a server (Battleborn PvP)

A player claimed his stuff went missing out of 3 chests and there was nothing in event log except for a purge which didnt go ahead as he was offline and the server setting is set to 0 (must have 1 player online)

when loading / inspecting the database backups i narrowed the time the loot dissapeared between two backups.

Backup 30 has the loot in the chests (@ 20:32)
Backup 29 does not have loot in the chests (@ 20:37)

Between these times there was a purge, however there was no-one online so the purge ended.

There is nothing else in the event log so i know neither him or his clan mates moved the loot.

Notice the time the purge started/stopped and the date of the backups ?

I think this is a bug.

I have saved the database backups and the conansandbox.log in case you need them and happy to upload them for inspection.

I believe this may have something to do with the purge? he also explains there’s other chests missing but these specific chests were the most valuable to him so i narrowed my help down to these 3 chests and was able to find the pre/post backups where the stuff went missing.

Please provide a step-by-step process of how the bug can be reproduced. The more details you provide us with the easier it will be for us to find and fix the bug:
1.I don’t know but i have all database and logs for someone at funcom to dissect

Hey @JayCee

Please don’t bump topics. We might be late reaching each thread, but we get there eventually.
Before sending it to our team, could you confirm if there are any mods installed in that server?

As an offshoot to this, we found that tooltip is incorrect. With the setting at zero, and all clan members offline, I lost an entire 3 story, 16x16 structure with all equipment. I did not look at the event log.

We immediately changed the server setting to 1 player minimum and never had an offline purge again. This goes across three clans and several single players.

There are a number of ‘old’ tooltips still in the settings which reflect how things ‘used to be’; revising seems to be a low priority task, appropriately so.

As to my conditions:
Online private, personal PC, NY, PvE, no mods, I am not admin.

Regards, and apologies for the temporary derailing.


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No mods

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Thanks for the confirmation. Sending it to our team.

Need anything else from me ?

Not yet for this issue, but we’re contacted you privately about the server performance report :slight_smile:


I had the same issue with the contents of a chest going AWOL a few days ago on xbox server 2504. TBH I don’t report small bugs that often (I should), since I know things happen right after new patches.

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SInce the dawn of the game, I’ve never known your statement to be correct. I’ve been hosting a server since the start of EA. We have always understood “0” to mean no-one in your clan needs to be online for you to be hit by a purge, “1” to mean at least 1 player of your clan needs to be online, “2” = 2 players online etc.
I would suggest that you were hit by a purge.

The only other side of this coin however is that, we too have had players have chest contents vanish.
Sometimes this was just an illusion in that the items can sometimes take a few min after spawning to be viewable in a chest or workstation, other times the items have just vanished. This is however is a very rare event for anything to disappear.

Between your backups, did you have any server crashes?

Perhaps the wording is incorrect?

No server crashes between backups. I narrowed it down to 2 specific backups 5 minutes apart where the chests dissapear (it wasn’t me it was a player in my server)

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I toohave had other players and even myself (Server Admin) been affected by this. Sometimes entire chest(s) are empty others just a bunch of missing items. I don’t have the hard and fast data the OP does but I can attest to it happening. The server has no mods as it is a rented PS4 server and so far as I know there is no way to mod that. I do notice it seems to center around purge times. Also other people see the X on the map for the location of the Purge but I do not. Very strange.

I agree, at least when you think about it, if “0” means you need to have at least one player online for the purge to happen, what does 1 stand for? Does that mean 1 = you need two players online? It could be one of those coding issues where computers like to use “0” as the first number?!?

So far however, having our setting on “0”, none of my players have complained about being off-line purged since.

Maybe some Dev clarification should pop up next?

I too can attest at least that this does happen from time to time, not the biggest issue with the game admittedly, but very annoying for the poor soul who loses all their gear.

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