Issues: What happened to the efficiency of customer service?
When the wait times are dragged on for too long… especially when it comes to “Lost Items” don’t you think after 4 - 5 weeks of our unanswered petition we would actually be able to obtain that item back - this “Issue” happened whereas, I submitted a petition for an rf ring that was accidentally sold and I pressed undo and the error: You do not have the funds required to - - - - retrieve this item my petition has been out for 3 - 4 weeks and finally when a GM came to fix the problem; he then said the item could no longer be retrieved because of how “late” my ticket was submitted and if not that they simply just apologize… Sorry, we could not help you at this time because the item is no longer available.
Sure you informed us about the response times but that is ridiculous I was thinking ok few days late?? but weeks that’s insane - You can honestly say that our staff has shortcomings due to a mass amount of problems without enough customer service reps to answer them in time. but that also wasn’t mentioned - we are just looking for a valid reason for the late response times ALONG with a system to be inputted whereas if it was the gm’s fault and an item couldn’t be retrieved due to customer service being late - Couldn’t you just refund the item? simply. if the person could at least prove that they did have the item in the first place if it cannot be found.
- Should be some kind of purchase log where you can scroll through to see if the individual really did purchase that item so you won’t get the same complaint over again for free items & scammers.
- There are general moderator visits which I think by now you should notice that 100% of the time makes no sense at all unless you have nothing else to do, whether it is Crom or Fury you will not have any effective questions being asked - the complaints have been the same from the beginning; Visiting servers and asking how we’re doing. How do you think we feel after all these issues persist and no changes are being made.