I’ve had 2 issues in the past few weeks and NO response, let alone help from Funcom. The first is clearly a widespread problem with buying Funcom points and a stuff-up between Funcom’s old and new account website pages. I have found my own temporary solution by deleting my payment option every single time I want to buy Funcom points. It seems Funcom is in no hurry to get back to me to make it smoother for them to take my money!
The second issue concerns a mistaken purchase of a T4 weapon from Insurrection in Paikang. I realized my mistake as soon as I made it but there was no “undo” button. I immediately petitioned for the transaction to be reversed and am STILL waiting many days after that petition.
Does Funcom actually respond, and if so, how long does it take? It’s not a reason to leave the game but it doesn’t exactly encourage loyalty and support for Funcom when there are delays and lack of responsiveness to committed - and paying - players.