So, I am a relatively big spender when it comes to my gaming because this is my hobby. I have never encountered a company that spends more time trying to deny my transactions than Funcom. I once again opened a ticket and I have been waiting for over 48 hours for a response because you guys likely have put what you refer to as a ‘soft hold’ on my account again.
The problem is NOT my banks. I have spoken to both banks involved and they are simply not seeing you even attempt to complete my transactions. You are literally missing out on 100s of dollars because you wont respond to my issue and fix your system.
I am very close to quitting this game again and this time for good. We rarely get any response from customer service and I am tired of fighting with you to get Funcom points.
Will you PLEASE address this issue and stop denying my charges? Your ‘soft hold’ or whatever you do to accounts to keep us from giving you money are stupid.
Sorry, I am just so damn frustrated as this happens over and over and over again and then you guys do nothing an don’t respond or seem to care.
PLEASE fix this issue. I am exasperated.