I tried to write the email but I didn’t receive an answer. My card is ok, my paypal account is correct, I tried both payment methods but the payment failed. I have never had problems with the same card until now.
Since I want to transfer two characters from the server I need your help.
Iit’s been 9 days since I’ve sent an email to customer support regarding my account/ payment… still no word from any funcom representative…I guess as “Vatoi” stated in one of the posts: “wait time it’s around 15 days for funcom to look into issues”
Several people in the game have told me that no one responds to email support. Now I begin to remember why I quit the game 8 years ago.
My card works, only on their site it tells me that there is an error …
Luckily at least the system gives me attention … better than nothing …
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I had that problem too once with a card I’d used before. Have you checked with your bank to make sure they’re not blocking the transaction?
When it happened to me and I called my bank they said they blocked it thinking it was fraud as I don’t normally ‘shop’ in Sweden (where Funcom is located). Some banks have a system like that where they either alert you (got one of those too) to make sure your CC number hasn’t been stolen or just block it.