Well, it looks like my 18 hour message restriction as a new poster has finally expired… Christ, not even Zuckerberg is so uptight.
I’m not done b*tching (nice cuss filter - again, not even Zuckerberg is so uptight) though so…
Over a month is a RIDICULOUS amount of time to be waiting for a response, a reply, freakin’ ANYTHING that’s not simply automated and shows that someone has at least read the damned ticket. I’m not blaming the people who actually work in Customer Service, I am blaming the f’ing bean counters with the spread sheets, like this guy:
‘We are happy to be able to welcome Stian Drageset as CFO in Funcom. With his proven track record of value creation through finance leadership, business and strategy development and M&A we are confident that he will be of great value to Funcom and strengthen the executive management team,’ said Rui Casais, CEO of Funcom.
You wonder why you’re losing players/CUSTOMERS? The lack of support is definitely a problem but how about the updates/“new” content? How long ago was South Africa launched? A year ago? A year and a half? Every time I log into the game, all I see is “Await word from your faction handler.” The only “events” since then have been recycled from previous events. Okay, I’ll say the holiday stuff is fair to repeat, but what about the last “event?” Random caches? What did that take? A random number generator to pick a number between 1 and 5 or whatever to determine which cache drops? Freakin’ GENIOUS!
For f’s sake, there are only what? Eight dungeons not including the Manhattan “raid” (which is really just another dungeon with a very small play field). How many dungeons did Asheron’s Call (Turbine) have? Like 200 or something? Sure, textures and some mobs were repeated but the layouts, rewards and content were unique. And this is a game that came out in 1999 and managed just fine until 2017 when WB bought it and shut the thing down. Fortunately, Asheron’s Call has such loyal customers - and the game worked so well - that a bunch of players did whatever they did to get it up and running on private servers which seem to be doing very well. And here is Funcom with their oh-so numerous 8 dungeons making excuses about why they don’t have (refuse to hire) enough staff to provide support within a MONTH. Any other business in any other category would be shredded for crap like this. Not another DIME from me.
I’ve been a staunch Funcom supporter since Anarchy Online, even living through it’s heinous launch (Aw, who am I kidding? I bailed and cancelled my subscription just like everone else) but I’m done with that. I’ve bought your expansion packs, your patron deals, Aurum and whatever other crap you’ve thrown out there. I repeat, not another DIME until/unless there is some attention paid to this game. I understand it’s a business and you need to make a profit, but you’re doing a sh*tty job of it.
I’m done with taking this crap. DONE.
Sorry if I sound like a broken record, but apparently being polite about it - even replying to the automated ticket email - gets you nowhere.