Everyone falling through foundations

Official server 1511 PVE

At spontaneous points during the day, at the same moment everyone on the server falls through ceilings and foundations.

Everyone. On. The. Server.

Often this is accompanied by not being able to open doors, chests, workstations, etc.

One time all the archers in my purge engine fell through to the ground, had to reset some 60 thralls. Sometimes it’s just players who seem to be affected.

The only fix is to quit and join later hoping it solved itself. The only way to create the issue is to be on the server when it happens.

Since it happens to literally everyone on server I doubt it’s related to a specific buildset or game pieces.

3 Likes

Greetings @Natohk ,

Thank you for sharing this with us!

Were you able to identify a pattern before you fell through the ceiling/foundation?
Can you let us know what you were doing, or where you were when this happened?

2 Likes

Everyone it happened to was at their base from what i can tell (needed something to fall through, people out in the world didnt experience it).

Happens spontaneously, no specifically associated behavior, timing or buildsets.

When it happens to thralls they need to be manually reset to their previous position, they dont snap back after a server restart.

When we fall inside often we can’t jump or use the construction hammer to free ourselves, only removing the bracelet works.

We’ll see if the update today had an effect on this problem.

Happens a lot on official server #1729 as well. Every time I log in to play more than half my thralls are sunk in foundations and find mysef sinking constantly. Sometimes I need to use the construction hammer to get out but 9 times out of 10 I need to remove the bracelet. I now just log in to reset decay timers. Unplayable.

1 Like

We reported the error at the end of last year and hope that Funcom will fix it as quickly as possible. However, nothing was said about the bug in the patch notes for today’s update.

Greetings fellow Exiles, Funcom staff, and any passing by. I write this to see if this was discussed and if a fix was mentioned. We have a terrible bug on my server, and I know some others have the same issues. At random intervals and frequencies, all players fall through any placed building floor, teleport within walls, and simply stuck at an undetermined amount of time. Sometimes quick and sometimes long (I would reset after 5 mins) It has made any sort of gameplay difficult and unpredictable. Please help.

I like how quoting Funkhram’s lead dev gets me flagged - I for one strongly agree, in light of the patches Funkhram releases Dennis’ words absolutely qualify as “offensive, abusive, to be hateful conduct”

I hope add to this issue. Servers like PvE #1000, PvE #1050 or PvE #1030 random thralls and pets on guards in base sink through fundations (stonebrick, arena, stormglass) to ground level and some stay normally and that “sinked” must be placed proper again. Situation often happen in zone F-H 3-5

Official server 1730
I keep falling through the floor and getting stuck in the foundations of the new Fortress al merayah. Have to remove bracelet to escape, losing all inventory and loot.
Animals keep walking through walls into a secured base including the roof. Purge enemies keep getting stuck inside foundation and purge will just hang till I quit game, Over one month of bug reports and no help from Zendesk or devs. This is just a small list of bugs I have found.
So its been three days now stuck inside the lowest formation inside al merayah. I still have food and water. I check every morning to see if Funcom has reset the fortress or fixed the problem. Still no answers from the bug report system except the generic Zendesk reply. I could just remove my bracelet but its interesting to see how long Funcom will ignore their issues.
Have you submitted a bug report using the bug report template submission on the forums?
At least 8 with pictures and its still the same after the January 16 2024 patch.
I Give Up! Just play a broken game.

Players on Official server 1732 and official server 1750 have been experiencing this foundation glitch in the past two weeks.
When this happens, every player on the server would sink to the bottom of the foundation until the players hit the surface of the map.

There were Players who got stuck under someone else’s portal/maproom had to remove their bracelt to get out. For those who did not unlock “summon corpse” in the sorecry tree lost every item they had on them as they were unable to summon their body.

Please look in to this. Thank you.

I play on official servers 1300 and 6058. A similar problem has been happening regularly since the introduction of Age of war.

My slaves are constantly drowning in the foundation.

At my base next to Sepermera, I suddenly fell into the foundation. When I tried to get out by jumping, I suddenly found myself outside the border of my base.

Also, we had a case where everyone playing at their bases, at the moment when one of us started purge, all the player characters immediately failed at their bases. Perhaps there is a mystery here?

This is happening on #1951 Oceanic server also.

3x of us on a clan all fall through at the exact same time. Sometimes every half hour or so, sometimes 30 seconds after we manage to delete foundations to climb bsck out again.

Doesnt seem to be linked to any particular activity, can just be simply AFK and fall through. When it happens to us, global chat always fills up with others experiencing the same, so happening to atleast most people.

Getting pretty old having to dismantle the base constantly…

What is being done regarding this situation? This has been seen a few years ago and seem to have been fixed and now it has resurfaced? What was the cause originally? What fix was implied? Any status update, any acknowledgment from Funcom? Can we get a bone here please. Some of us pay over hundreds of dollars monthly to support the game through Bazaar’s, Battle-Pass and server hosting…

1 Like

Please keep this post going, Funcom please fix this. Everyones falling through their floors, doesn’t matter what floors/foundations/ceiling sets… you just fall through regardless. It clears up sometimes after a few mins… other times it takes a long time and we restart. There’s no timing to it… it happens at random times of day. No obvious reason what triggers it.

Pls fix.

This issue is happening on multiple servers that I am part of - both Official and private rented servers. Sometimes it goes away quickly, other times you basically have to give up and switch to another game. Either way, it is a game-breaking bug that merits an immediate and thorough investigation. The recent hotfix seems to have made lag, stability, and game performance worse overall.

1 Like

I wanted to add. Our clan has several bases. I noticed that thtalls only fail at the base where the tavern is located. Everything is fine at the other bases.

Still experiencing this issue. There’s no rhyme or reason to it, but it affects the entire server when it happens.

1 Like

I know it’s strange that so many get affected. Last night 5 people said it happened to them all at the same time but not me.

I hadn’t had this happen until just now. Literally, myself and a ton of my thralls just dropped through the flooring. I’m built over water, so this was super annoying to retrieve them all while they were swimming back and forth. I don’t typically use foundations. I use fence foundations, so it was a bit easier for me to retrieve than others who’ve shared their experiences already. It was pretty surprising. I thought I had lagged out and got launched under something. It was night time so I could barely see. Super frustrating!

Official 3531

Same just happened to me, the only way to get out of there is to remove my bracelet. Official server 6111