FATAL ERROR crash when deleting/destroying certain items


#1

Game mode: [Online | Singleplayer]
Problem: [Crash | Bug]
Region: [US]


Any time I try to destroy a shrine, large crate, or campfire the game crashes with “Fatal Error” message.
I can destroy building components just fine, but nothing else.
Workaround is destroy the structure beneath the item, but that isn’t practical in all circumstances.


Steps on how to reproduce issue:
1.Place a shrine, crate, or campfire
2.E to interact with it
3.Select destroy
4.kablooie!

Anyone else ran into this?

I already rebooted Steam, verified local file integrity, nothing changed.


#2

May I ask what the fatal error message says?
I’ve been having a Fatal Error crash too, but for me its when I log into the game and at random times within the game.
Line 181 - D3D - Removed
Just wondering if my issue may be related.
I posted about it yesterday.


#3

The little window that says Fatal Error doesn’t show any codes or whatever. Maybe I am not looking in the right place.

I will try it again later and pay more attention.

Will inform.


#4

Found out how to retrieve the log. How to I upload it here?
When I try to upload the .log file the forum tells me that file type isn’t allowed.

Can I get someone, anyone, from funcom to at least acknowledge this post?
This is a pretty game breaking bug for me. I can’t dismantle anything other than building components (which work just fine)


#5

Here are the last several lines:

[2018.07.12-18.51.01:356][975]LogWindows:Error: === Critical error: ===
[2018.07.12-18.51.01:356][975]LogWindows:Error:
[2018.07.12-18.51.01:356][975]LogWindows:Error: Fatal error!
[2018.07.12-18.51.01:356][975]LogWindows:Error:
[2018.07.12-18.51.01:356][975]LogWindows:Error: Unhandled Exception: EXCEPTION_ACCESS_VIOLATION writing address 0x00000000
[2018.07.12-18.51.01:356][975]LogWindows:Error:
[2018.07.12-18.51.01:356][975]LogWindows:Error: !0x0000000000000000
[2018.07.12-18.51.01:356][975]LogWindows:Error:
[2018.07.12-18.51.01:375][975]LogExit: Executing StaticShutdownAfterError
[2018.07.12-18.51.01:445][975]LogWindows: FPlatformMisc::RequestExit(1)
[2018.07.12-18.51.01:445][975]Log file closed, 07/12/18 14:51:01

I can copy paste the entire thing if the forum will let me. If necessary.