Fatal Error crashes - Feedback thread

Conan Exiles PC Discussion
90

re: Conan Exiles crashes when trying to “Continue” single-player

@Ignasi I didn’t want to respond immediately, so I could test back-and-forth - but I believe you were right. :grimacing: I think you solved it. :star_struck:

I had seen issues with other anti-viruses in the past - so when I built this rig, I left only the default “Windows Security” that came with the OS - and it had never alerted me of an issue nor affected other games before.

Yesterday I went to “Virus & Threat Protection” > “Virus & Threat Protection Settings” > “Manage Settings” … and at the bottom of the next page “Exclusions”. I added the entire Conan Exiles directory to it, hoping it’d leave it alone - but the error repeated. :x:

Then I removed all my mods & tried again: create a new single-player file, build some quick structures, close the game out entirely and then try to reload it via “Continue”. Error repeated. :x:

I copied the log and figured I’d go down the list to see if there were any errors I could Google. The crashes all end with: “Windows:Error: Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x00000033”

.

:white_check_mark: The solution was under “Virus & Threat Protection Settings” > a toggled named “Real-time protection” that says it “Locates and stops malware from installing or running on your device. You can turn off this setting for a short time before it turns back on automatically.”

Turned it off last night, singe-player loads. :grinning:

Turned itself back on this morning, single-player crashes.

Turned it back off, single-player loads. :smiley:

Turned itself back on after I AFKed, single-player crashed.

Turned it back off, single-player loads. :heart_eyes:

So thank you, thank you, thank you! (Your explanation of the antivirus blocking it from loading into memory just made it everything clear.)

91

Since your first security fix a few days ago my fatalerrors apears more often than before. It´s really anoying.

5min ago i get a Fatal error while walking through the desert part near The sinkhole (southeast)! No buildings around.

92

Since the latest hotfixes were deep code rewrites of some core parts of the game, it is possible that some problems could arise.
Could you try, just in case, to revalidate your game files @Rhiannon
also, apologies if we asked for it before, but could you share your system specs with us again?

93

@Ignasi I revalidate my game files every day :confused: but the problem still exist.
Few minutes ago i get another error while flying in admin mode near the shattered basin.
systemspecs_1|690x152

Do you need anything else?

94

Hey there

Got another blank fatal error :frowning:
Do you already have a solution? Or do you know why this could happen?

95

Game mode: [Enter game mode here: (Online official | Online private | Single-player)]
Type of issue: [Enter one of the following: Crash | Bug | Performance | Misc]
Server type: [Enter one of the following: PvP | PvE-Conflict | PvE]
Region: [Please enter your server region]

[Describe the bug here]

Fatal error:
[File:D:\B\branch_exiles-live\code\Engine\Source\Runtime\Windows\D3
D11RHI\Private\D3D11Util.cpp] [Line: 181]
Unreal Engine is exiting due to D3D device being lost.
(Error: 0x887A0006 - ‘HUNG’)

I am currently running no mods at this time thinking it might be those. The game has crashed up to 6 times on my single player game and once on my server game. Both had the same error.

Please provide a step-by-step process of how the bug can be reproduced. The more details you provide us with the easier it will be for us to find and fix the bug:

  1. Single-player
  2. Crash
  3. PVE
  4. USA
96

And a new Fatal Error message apears.
After your today´s fix some players (and me) getting Fatal errors and game crashes when opening the ingame map.
What have you done???

97

Just logged in to continue SP game at level 50 (edit) something.
First thing I notice is no character sounds.
Ambient sounds are present.
I jump, no sound.
I pull my weapon, no sound.
I press escape and the game freezes.
About a minute later the screen goes black, then a Fatal Error message pops up.

The UE4-ConanSandbox Game has crashed and will close.

[FileC:\B\branch_exiles-live-roh-p1h\code\Engine\Source\Runtime\RenderCore\Private\RenderingThread.ccp] [Line: 959]
GameThread timed out waiting for RenderThread after 60:00 seconds.

In the 5 minutes it took to type this out. the above message suddenly vanishes to the desktop and is replaced by a Bug Reporting popup to be sent to FunCom.

Report sent with no text by me to explain what was going on.
I’ll leave that up to you.

98

Server #1137 access to the game server is blocked

this user has blocked access to this server . ha ha so funny

100

I’m getting crashes just clicking to open a shrine

101

I’m now getting a blank fatal error upon exiting the game.

102

Im getting this fatal error just after the intro video before the main menu.

I can’t even get into the main menu.

103

I have the same problem, I wrote about it in a separate topic.
Private server, single player - after the last update (Update 38) I can’t load the game save. At the end of the download, the boot screen is replaced by a black box with a “Fatal Error” sign. When you click “OK” on the tablet, the game crashes. There is no error information in the message.
The December 13th patch didn’t change anything. Removing all mods (sequential and all together) yielded nothing. Adding game files to antivirus exceptions and disabling antiviruses in general did nothing.
The game has spent more than 2000 hours, from the first day of the beta release, now all this progress is lost ???