Fatal Error when open the game

Conan Exiles PC Discussion PC Bug Reports
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1

When i lanching the game i receive a error “the ue4-conansandbox game has crashed and will close” with message “Fatal error” → i click ok then it close my game.

I already reinstall the game, verify, update windows, update driver. Can anyone help me fix this. I just buy game and i can’t play.

Here the log from the game.
Log file open, 12/31/24 04:13:09
LogPakFile:Warning: Spent 0.103 seconds mounting Pak File “…/…/…/ConanSandbox/Content/Paks/UI.pak”. Mounting status: Success
LogPakFile:Warning: Spent 0.350 seconds mounting Pak File “…/…/…/ConanSandbox/Content/Paks/Sound.pak”. Mounting status: Success
LogPakFile:Warning: Spent 0.113 seconds mounting Pak File “…/…/…/ConanSandbox/Content/Paks/Items.pak”. Mounting status: Success
LogPakFile:Warning: Spent 0.105 seconds mounting Pak File “…/…/…/ConanSandbox/Content/Paks/GraniteSDK_0004.pak”. Mounting status: Success
LogPakFile:Warning: Spent 0.135 seconds mounting Pak File “…/…/…/ConanSandbox/Content/Paks/Environment.pak”. Mounting status: Success
LogPakFile:Warning: Spent 0.213 seconds mounting Pak File “…/…/…/ConanSandbox/Content/Paks/DLC_Special.pak”. Mounting status: Success
LogPakFile:Warning: Spent 0.217 seconds mounting Pak File “…/…/…/ConanSandbox/Content/Paks/Characters.pak”. Mounting status: Success
LogPlatformFile: Not using cached read wrapper
LogTaskGraph: Started task graph with 5 named threads and 20 total threads with 3 sets of task threads.
LogInit: Using libcurl 7.55.1
LogInit: - built for x86_64-pc-win32
LogInit: - supports SSL with OpenSSL/1.0.2u
LogInit: - supports HTTP deflate (compression) using libz 1.2.8
LogInit: - other features:
LogInit: CURL_VERSION_SSL
LogInit: CURL_VERSION_LIBZ
LogInit: CURL_VERSION_IPV6
LogInit: CURL_VERSION_ASYNCHDNS
LogInit: CURL_VERSION_LARGEFILE
LogInit: CURL_VERSION_IDN
LogInit: CurlRequestOptions (configurable via config and command line):
LogInit: - bVerifyPeer = true - Libcurl will verify peer certificate
LogInit: - bUseHttpProxy = false - Libcurl will NOT use HTTP proxy
LogInit: - bDontReuseConnections = false - Libcurl will reuse connections
LogInit: - CertBundlePath = nullptr - Libcurl will use whatever was configured at build time.
LogOnline:Display: STEAM: Loading Steam SDK 1.57
LogOnlineTime: Real UTC time requested.
LogInit: WinSock: version 1.1 (2.2), MaxSocks=32767, MaxUdp=65467
LogOnlineSubsystemFls:Display:
— FLS ENVIRONMENT INFO —
OSS: SteamA5B4F (Retail)
InstanceName: DefaultInstance
IniPlatformName: WindowsSteam
OnlineEnvironment: Unknown
FLS Environment overridden to Retail
LogTemp: Using NVIDIAGfeSDKPlugin version 1.0.0
LogModManager: Starting mod runtime module.
LogInit: Build: ue415-dw-osl-CL-1081980.0
LogInit: Engine Version: 4.15.3-1081980+ue415-dw-osl
LogInit: Compatible Engine Version: 4.15.0-1081980+ue415-dw-osl
LogInit: Net CL: 1081980
LogInit: Compiled (64-bit): Oct 30 2024 17:08:11
LogInit: Compiled with Visual C++: 19.00.24215.01
LogInit: Build Configuration: Shipping
LogInit: Branch Name: ue415-dw-osl
LogInit: Command line: -dx11 -BattlEye
LogInit: Base directory: E:/SteamLibrary/steamapps/common/Conan Exiles/ConanSandbox/Binaries/Win64/
LogInit: Installed Engine Build: 1
LogInit: Nativized: No
LogInit: Presizing for max 10000000 objects, including 42000 objects not considered by GC, pre-allocating 13000000 bytes for permanent pool.
LogStreaming:Display: Async Loading initialized: Event Driven Loader: true, Async Loading Thread: true
LogInit: Object subsystem initialized
[2024.12.30-21.13.12:791][ 0]LogInit: Applying CVar settings loaded from the selected device profile: [WindowsNoEditor]
[2024.12.30-21.13.12:805][ 0]LogInit: Setting Device Profile CVar: [[r.DynamicRes.FrameTimeBudget:33.3 → 33.3]]
[2024.12.30-21.13.12:805][ 0]LogInit: Computer: [f4aec0a822618362c6a3acb5a19931cf]
[2024.12.30-21.13.12:805][ 0]LogInit: User: [e7173b283303d99b9a4408fc732e7386]
[2024.12.30-21.13.12:805][ 0]LogInit: CPU Page size=65536, Cores=6
[2024.12.30-21.13.12:805][ 0]LogInit: High frequency timer resolution =10.000000 MHz
[2024.12.30-21.13.12:805][ 0]LogMemory: Memory total: Physical=15.4GB (16GB approx)
[2024.12.30-21.13.12:805][ 0]LogMemory: Platform Memory Stats for WindowsNoEditor
[2024.12.30-21.13.12:805][ 0]LogMemory: Process Physical Memory: 293.43 MB used, 293.43 MB peak
[2024.12.30-21.13.12:805][ 0]LogMemory: Process Virtual Memory: 379.13 MB used, 379.13 MB peak
[2024.12.30-21.13.12:805][ 0]LogMemory: Physical Memory: 7333.50 MB used, 8389.31 MB free, 15722.81 MB total
[2024.12.30-21.13.12:805][ 0]LogMemory: Virtual Memory: 5879.77 MB used, 8389.31 MB free, 134217728.00 MB total
[2024.12.30-21.13.14:678][ 0]LogTextLocalizationManager: No translations for (‘vi-VN’) exist, falling back to ‘en’ for localization and internationalization data.
[2024.12.30-21.13.15:745][ 0]LogD3D11RHI: D3D11 adapters:
[2024.12.30-21.13.18:733][ 0]LogD3D11RHI: 0. ‘NVIDIA GeForce GTX 1650’ (Feature Level 11_0)
[2024.12.30-21.13.18:733][ 0]LogD3D11RHI: 3935/0/7861 MB DedicatedVideo/DedicatedSystem/SharedSystem, Outputs:2, VendorId:0x10de
[2024.12.30-21.13.19:465][ 0]LogD3D11RHI: 1. ‘AMD Radeon™ Graphics’ (Feature Level 11_0)
[2024.12.30-21.13.19:465][ 0]LogD3D11RHI: 496/0/7861 MB DedicatedVideo/DedicatedSystem/SharedSystem, Outputs:0, VendorId:0x1002
[2024.12.30-21.13.19:623][ 0]LogD3D11RHI: 2. ‘Microsoft Basic Render Driver’ (Feature Level 11_0)
[2024.12.30-21.13.19:623][ 0]LogD3D11RHI: 0/0/7861 MB DedicatedVideo/DedicatedSystem/SharedSystem, Outputs:0, VendorId:0x1414
[2024.12.30-21.13.19:623][ 0]LogD3D11RHI: Chosen D3D11 Adapter: 0
[2024.12.30-21.13.19:629][ 0]LogD3D11RHI: Creating new Direct3DDevice
[2024.12.30-21.13.19:629][ 0]LogD3D11RHI: GPU DeviceId: 0x1f9d (for the marketing name, search the web for “GPU Device Id”)
[2024.12.30-21.13.19:629][ 0]LogWindows: EnumDisplayDevices:
[2024.12.30-21.13.19:629][ 0]LogWindows: 0. ‘AMD Radeon™ Graphics’ (P:1 D:1)
[2024.12.30-21.13.19:629][ 0]LogWindows: 1. ‘AMD Radeon™ Graphics’ (P:0 D:1)
[2024.12.30-21.13.19:630][ 0]LogWindows: 2. ‘AMD Radeon™ Graphics’ (P:0 D:0)
[2024.12.30-21.13.19:630][ 0]LogWindows: 3. ‘AMD Radeon™ Graphics’ (P:0 D:0)
[2024.12.30-21.13.19:630][ 0]LogWindows: DebugString: GetVideoDriverDetailsInvalid PrimaryIsNotTheChoosenAdapter GetVideoDriverDetailsInvalid PrimaryIsNotTheChoosenAdapter GetVideoDriverDetailsInvalid PrimaryIsNotTheChoosenAdapter GetVideoDriverDetailsInvalid PrimaryIsNotTheChoosenAdapter FoundDriverCount:0
[2024.12.30-21.13.19:630][ 0]LogD3D11RHI: Adapter Name: NVIDIA GeForce GTX 1650
[2024.12.30-21.13.19:630][ 0]LogD3D11RHI: Driver Version: Unknown (internal:Unknown, unified:Unknown)
[2024.12.30-21.13.19:630][ 0]LogD3D11RHI: Driver Date: Unknown
[2024.12.30-21.13.19:630][ 0]LogRHI: Texture pool is 1361 MB (70% of 1945 MB)
[2024.12.30-21.13.21:477][ 0]LogD3D11RHI: Async texture creation enabled
[2024.12.30-21.13.21:488][ 0]LogD3D11RHI: GPU Timing Frequency: 1000.000000 (Debug: 2 1)
[2024.12.30-21.13.22:112][ 0]LogSlate: Using Freetype 2.6.0
[2024.12.30-21.13.22:122][ 0]LogSlate: SlateFontCache - WITH_FREETYPE: 1, WITH_HARFBUZZ: 1
[2024.12.30-21.13.22:122][ 0]LogSlate: SlateFontCache - WITH_FREETYPE: 1, WITH_HARFBUZZ: 1
[2024.12.30-21.13.23:084][ 0]LogAssetRegistry: FAssetRegistry took 0.7061 seconds to start up
[2024.12.30-21.13.23:239][ 0]LogDreamworld:Display: Dreamworld project: ConanSandbox
[2024.12.30-21.13.23:239][ 0]LogDreamworld:Display: Dreamworld configuration: ConanSandbox.Client.VS2015.Live.Win64
[2024.12.30-21.13.23:239][ 0]LogDreamworld:Display: Dreamworld platform: x64
[2024.12.30-21.13.23:239][ 0]LogDreamworld:Display: Dreamworld revision: 1081980
[2024.12.30-21.13.23:239][ 0]LogDreamworld:Display: Dreamworld snapshot: 42944
[2024.12.30-21.13.23:239][ 0]LogDreamworld:Display: Dreamworld branch: exiles-stable
[2024.12.30-21.13.23:240][ 0]LogDreamworld:Warning: Unexpected termination during session detected. Time before failure: 313.796 s
[2024.12.30-21.13.23:240][ 0]LogDreamworld:Display: Platform (.ini):
[2024.12.30-21.13.23:240][ 0]LogDreamworld:Display: Platform: WindowsNoEditor
[2024.12.30-21.13.23:240][ 0]LogDreamworld:Display: .ini sub-platform prefix: WindowsSteam
[2024.12.30-21.13.23:242][ 0]
Script stack log empty!

[2024.12.30-21.13.23:250][ 0]LogPackageLocalizationCache: Processed 6 localized package path(s) for 1 prioritized culture(s) in 0.006981 seconds
[2024.12.30-21.13.23:277][ 0]LogContentStreaming: Texture pool size is 500.00 MB
[2024.12.30-21.13.23:800][ 0]LogMemory: Platform Memory Stats for WindowsNoEditor
[2024.12.30-21.13.23:800][ 0]LogMemory: Process Physical Memory: 601.39 MB used, 601.40 MB peak
[2024.12.30-21.13.23:800][ 0]LogMemory: Process Virtual Memory: 708.94 MB used, 729.54 MB peak
[2024.12.30-21.13.23:800][ 0]LogMemory: Physical Memory: 7306.82 MB used, 8415.99 MB free, 15722.81 MB total
[2024.12.30-21.13.23:800][ 0]LogMemory: Virtual Memory: 35296.23 MB used, 8415.99 MB free, 134217728.00 MB total
[2024.12.30-21.13.23:800][ 0]LogNetVersion: GetLocalNetworkVersion: CL: 1081980, ProjectName: conansandbox, ProjectVersion: , EngineNetworkVersion: 2, GameNetworkVersion: 0, NetworkChecksum: 2701116695
[2024.12.30-21.13.23:800][ 0]LogNetVersion: GetLocalNetworkVersionOverride: NetworkChecksum: 273647552
[2024.12.30-21.13.24:048][ 0]LogMoviePlayer: Initializing movie player
[2024.12.30-21.13.26:231][ 0]LogHttp:Warning: 0000021DC5EA13C0: request failed, libcurl error: 52 (Server returned nothing (no headers, no data))
[2024.12.30-21.13.26:231][ 0]LogOnlineTime:Error: Real UTC time request failed.
[2024.12.30-21.13.26:232][ 0]LogHttp:Display: Sleeping 0.5s to wait for 1 outstanding Http requests.
[2024.12.30-21.13.26:732][ 0]LogHttp:Display: Sleeping 0.5s to wait for 1 outstanding Http requests.
[2024.12.30-21.13.27:233][ 0]LogHttp:Display: Sleeping 0.5s to wait for 1 outstanding Http requests.
[2024.12.30-21.13.27:734][ 0]LogHttp:Display: Sleeping 0.5s to wait for 1 outstanding Http requests.
[2024.12.30-21.13.27:995][ 0]LogThreadingWindows:Error: Runnable thread TaskGraphThreadBP 10 crashed.
[2024.12.30-21.13.27:995][ 0]LogWindows:Error: === Critical error: ===
[2024.12.30-21.13.27:995][ 0]LogWindows:Error:
[2024.12.30-21.13.27:995][ 0]LogWindows:Error: Fatal error!
[2024.12.30-21.13.27:995][ 0]LogWindows:Error:
[2024.12.30-21.13.27:995][ 0]LogWindows:Error: Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x000007d8
[2024.12.30-21.13.27:995][ 0]LogWindows:Error:
[2024.12.30-21.13.27:995][ 0]LogWindows:Error: !0x0000000000000000
[2024.12.30-21.13.27:995][ 0]LogWindows:Error:
[2024.12.30-21.13.27:995][ 0]LogWindows:Error: Crash in runnable thread TaskGraphThreadBP 10
[2024.12.30-21.13.28:019][ 0]LogExit: Executing StaticShutdownAfterError
[2024.12.30-21.13.28:020][ 0]LogWindows: FPlatformMisc::RequestExit(1)
[2024.12.30-21.13.28:020][ 0]Log file closed, 12/31/24 04:13:28

1 Like
2

ConanSandbox-backup-2024.12.31-14.44.43.log (15.0 KB)

3

I wish I could help, I don’t know enough about this kind of stuff.

@community for visibility. Just keep in mind that there could be some delay in a response as it’s still New Years Day in many regions.

4

This is what I am seeing:

[2024.12.30-21.13.27:995][ 0]LogThreadingWindows:Error: Runnable thread TaskGraphThreadBP 10 crashed.
[2024.12.30-21.13.27:995][ 0]LogWindows:Error: === Critical error: ===
[2024.12.30-21.13.27:995][ 0]LogWindows:Error:
[2024.12.30-21.13.27:995][ 0]LogWindows:Error: Fatal error!
[2024.12.30-21.13.27:995][ 0]LogWindows:Error:
[2024.12.30-21.13.27:995][ 0]LogWindows:Error: Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x000007d8
[2024.12.30-21.13.27:995][ 0]LogWindows:Error:
[2024.12.30-21.13.27:995][ 0]LogWindows:Error: !0x0000000000000000
[2024.12.30-21.13.27:995][ 0]LogWindows:Error:
[2024.12.30-21.13.27:995][ 0]LogWindows:Error: Crash in runnable thread TaskGraphThreadBP 10

1 question:
Is TaskGraphThreadBP related to BattlePass ?

5

I can see why you would think that BP would be related to Battle Pass,
BP in this case stands for Blue Print which there are many in Conan as it uses Unreal Engine, see here for Unreal’s Explanation of what are Blueprints.

With regards to the error you are seeing you can determine that the crash was caused by Runnable Thread TaskGraphThreadBP 10,
It cause an Exception_Access_Violation when attempting to read from Memory Address 0x000007d8,

It is a memory-related error, which prevents applications from running due to insufficient read/write permissions while accessing the system memory
as one explanation puts it.

The culprit in this case is thread number 10 that was part of the TaskGraph thread, this is similar to the task scheduler in windows .

With regards to the original posters log he experienced an issue here,
LogDreamworld:Warning: Unexpected termination during session detected.

An explaination for what Dreamworld is can be found here Dreamworld Technology - Official Conan Exiles Wiki

What the logs show when you connect online is the following with regards to Dreamworld;

LogDreamworld:Display: Dreamworld project: ConanSandbox
LogDreamworld:Display: Dreamworld configuration: ConanSandbox.Client.VS2015.Live.Win64
LogDreamworld:Display: Dreamworld platform: x64
LogDreamworld:Display: Dreamworld revision: 1081980
LogDreamworld:Display: Dreamworld snapshot: 42944
LogDreamworld:Display: Dreamworld branch: exiles-stable
LogDreamworld:Display: Platform (.ini):
LogDreamworld:Display: Platform: WindowsNoEditor
LogDreamworld:Display: .ini sub-platform prefix: WindowsSteam

This following log entry just before the crash:
[2024.12.30-21.13.27:734][ 0]LogHttp:Display: Sleeping 0.5s to wait for 1 outstanding Http requests.

This would then show this in the logfile when all is well,

LogHttp:Display: Sleeping 0.5s to wait for 1 outstanding Http requests.
LogHttp:Display: Sleeping 0.5s to wait for 1 outstanding Http requests.
LogGameTweakSystem:Warning: There is an update for the GameTweaks system available (Available Version : 6, Current Version : 0)
LogGameTweakSystem:Warning: Could not find GameTweak : ‘DevkitMessage’
LogGameTweakSystem:Warning: Could not find GameTweak : ‘DevkitVersionString’
LogGameTweakSystem:Warning: Could not find GameTweak : ‘NextAllowedDateToPushModsToLive’
LogGameTweakSystem:Warning: Could not find GameTweak : ‘NextReleaseDate’

But his logfile never got to this and crashed, I suspect from this log file entry
[2024.12.30-21.13.28:020][ 0]LogWindows: FPlatformMisc::RequestExit(1)

FPlatformMisc::RequestExit(1)

An explaination of the blueprint api reference for Pltform can be found here
https://dev.epicgames.com/documentation/en-us/unreal-engine/BlueprintAPI/Platform/LocalNotification?application_version=4.27

He also had an error retrieving the real time from http://worldtimeapi.org/ as shown here, but as with another poster this seems to be an issue with his country regarding this non retrieving of the realtime.

LogHttp:Warning: 0000021DC5EA13C0: request failed, libcurl error: 52 (Server returned nothing (no headers, no data))
LogOnlineTime:Error: Real UTC time request failed.

As to the solution the runnable thread TaskGraphThreadBP goes back many years when looking for answers, as to what is causing yours a search for this may reveal to you what is causing it.

6

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