FC Customer service speed

Hello. I wrote petition about deleting failed payment from my acc. It was 18th of march, when i did it. Is it enough to delete , so i’m able to pay for it? Or you use this loooooooong time as punishment? Guys, when live chat was up, failed payment problems were solved in 5 mins, what happened? 19 days of waiting isn’t enough to make two clicks? Or FC CS now is FC Customer Ignore Service?

For Acount or payment Issues please use the E-mail Ticket System.
The forum is not the appropriate place for it. If you make a Ticket through the System then you can only wait.

They are aware there’s a huge influx of requests coming in and a lot of them are about payments They are working to resolve as many of your tickets as possible as quickly as possible.

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