Failed payment cancelling

#1

i have failed payment on account, i would like to cancel, i made a ticket and it`s 2 days without responce,is it so hard to cancel 1 payment?

#2

You need to wait a week or two

#3

typical funcom.i cant pay the game now, so im losing tokens everywhere,gg

#4

So if your issue is a failed payment, Does that put you in the “not financially supporting” category? If so, that is a major oversight.

#5

but im trying to support, they dont give me chance

#6

Regardless of premium or not the walt time for a ticket regarding payment/ account is 2 weeks(±)2,3 days.

#7

giving you update guys, still no answer anywhere,its been like 10 days im playing free account and losing tokens everywhere
p/s actually 12 without any answer. gj funcom

#8

16 days without an answer,it`s not even funny xD

#9

I just hope they fix this payment issue. I’ve been subbed on a monthly base for the past year and never had this happen. Something happened when they introduced “the hoard of the silent legion” chests. At least that’s what happen to me.

#10

ive been subbed on a year base and now want to switch for montly,i guess thats issue)

#11

any chance some GM answers me here and tell what is average time of w8? ppl on forum said its 2 weeks,but its been like 17 days without answer

#12

ok u fixed hair bug, but it`s been 20 days w/0 an answer,may be u can provide some info

#13

I can’t believe that support didn’t get back to you. 3 weeks? Can’t say anything anymore…

#14

yes :frowning:

#15

@AndyB any responce pls?)

#16

Would it be a surpirse if I tell you that there is no responce still :slight_smile:

#17

We cannot assist with billing and payment issues in a public forum like this. You’ll need to wait on a reply from customer service via e-mail. Thank you for your patience! I apologize for the inconvenience.

#18

Send an e-mail to Customer Support Andy to move their 3 letters because it is not normal to wait that long for any response. Tomorrow will be a 34th day when I sent my petition.

1 Like
#19

omg, it took 24 days for you to make this reply? im w8ing for 28 days alrdy, so basically its 4 raids where I lose tokens,do u think it`s ok? but whatever,just imagine if I would delete character by mistake - which u can resotore only within 30 days,so what would you say in your ticket then???

mod edit: removing profane commentary

closed #20

I understand your frustration but the forums are not the place to request support for account and billing issues.