Payed, but accounts still frozen? -no response to ticket in over a month

so… how long does it take for a frozen account to become playable again after payment?

ive been waiting for hours, i hear people wait days or weeks for this?

please help, im about to cancel the payment through my bank.

Unfortunately it may indeed take a few weeks with the current support backlog, but I would still recommend working with support in resolving this. Doing a chargeback usually results in your account being banned.

did some research, and i guess having “failed payments” on your payment history prevents you from reactivating your account, even though you have newer approved payments for the same account.

sent them a mail with as much infio as possible (#1112830).

man i hope i dont wait weeks for this.

to me this seems like an issue that shouldve taken precedence over a new server or shiny new ‘special offers’, but thats just me i guess

its been over a month now, and there is still no response from fc support. im just posting this to let people know of the state of fc support at this point.

do. not. support. this. company.

This happened to me also, i paid for 12 months and they attempted to double charge me for another 12 months. Of course i had a pending payment, because i never ordered another 12 months and i learned my lesson long ago, i put just enough on my gaming card. But they keep my account frozen and is been 8 days of ignoring my ticket, [Funcom #1117248] ! I cleared the payment details and the second payment attempt finally failed, but yet the other was approved and my account is till frozen! This is fraud, tomorrow i’m going to seek legal assistance in this matter, is simply outrageous.