Funcom are you being serious?

1 day short of 2 weeks of having paid for the services without being able to play or receiving any form of communication from FC.

I cannot play, but I cannot cancel the payment as I risk having my account banned. This is the definition of a completely shameless catch 22.

I have never even heard of a company behaving this way.

1, No communication.
2, No fix.
3, No simple way of getting my money back without having my account obliterated in retaliation.