Funcom: You have been kicked by BattlEye. Reason: Query Timeout

Conan Exiles PC Discussion PC Bug Reports
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Basic Info:

Platform: Steam
Issue Type: Crash
Game Mode: Online Official
Server Type: PvP
Map: Isle of Siptah
Server Name: 6441
Mods: =MODS=

Bug Description:

EVERY 5-10 minutes I am forcibly kicked from the official server by BattlEye. The text specified is: Kicked from Server You have been kicked by BattlEye. Reason: Query Timeout

Screenshot:

image

Bug Reproduction:

Log into the game on an Official server as a NON-ADMIN. Play the game for 5-10 minutes. Get kicked by BattlEye. Log into the same server again as NON-ADMIN. Play for about 5-10 minutes. Get kicked again. And again. And again.

Additional Details and Reference Links:

This issue began Friday, 8/2, and has persisted intermittently for seemingly ALL players who play on official servers. There are many references to this issue throughout the forum history that indicate that something has changed on the BattlEye side of the equation, and requires intervention from Funcom on behalf of either the game client or the game servers.

References the “master server IP” in this post:

Zendesk Ticket Information:

Funcom [203467] Official Server Performance
[Ticket has been errantly marked “SOLVED” - opened Saturday, 8/3 at 2:38pm ET]

Funcom [203677] Official Server Performance (Opened for Dune Awakening)
[Ticket is in the status “OPEN” - opened Sunday, 8/4 at 9:04pm ET]

If anyone else would also like to open a Zendesk ticket in order to get their attention swiftly, here is the link to get started (41 people followed this link in my thread in General Discussion so far):

https://funcom.zendesk.com/hc/en-us/requests/new

IMPORTANT NOTE: Tickets for Conan Exiles are immediately “auto-solving”. You may need to select Dune Awakening to get any actual attention. Reference:

Funcom/Zendesk Support Ticket Status Bug

Tags For Getting Sufficient Attention On This Issue:

@AndyB
@den
@Community

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tickets at zendesk are autosolving for conan exiles, without any intervention.
tickets for dune awakening are not autosolving, so what it means is that zendesk is no longer accepting tickets from Conan exiles, looks like they ended supporting Conan exiles, so , are we on our own?

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I suggest taking it to X/Twitter at this point. Tag all of them, Den, Funcom, etc.,…

Hit it where it hurts now, public and peer lens.

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Have you done this?

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Not yet, been watching this unfold in spits and spurts while I deal with a personal matter.

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I saw what you wrote and I agree that there’s much to be wary about but customer service comes with having a product; regardless of subscription. The game requires purchase.

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Since Zendesk #203467 was ERRANTLY marked “SOLVED”, I have opened another ticket regarding the BattlEye issue.

#203677 is properly in status “OPEN.” Please note that due to the Conan Exiles “auto-solved” issue, I opened this ticket under Dune Awakening.

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I’ve updated my post to reflect the issue with Conan Exiles tickets auto-solving. (Very troubling.)

Funcom/Zendesk Support Ticket Status Bug

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my theory is that they are aware and decided to autosolve the issue so the line of tickets does not grow too big, if that is the case, they should have sent a notice on the forums stating exactly that they are aware and no need to send tickets regarding that issue.

but its just that, a theory.

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OR - they jacked up the delivery / handling of Conan Exiles Zendesk tickets when they created the new template for Dune Awakening.

Whichever is the case - it is a pretty serious problem, and serious failure in supporting their product.

1 Like
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guess we should buy more 40 dollar bazaar bundles so hopefully one day they can afford to provide some customer support and QA :laughing:

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A post was merged into an existing topic: BattleEye repeatedly kicks me out on query timeout