Every support ticket to Zendesk is immediately displayed as solved.
Normally, the status “solved” only appears when the ticket has been processed or the problem has been resolved. Either there is an error in the status display and the tickets are processed anyway, or the tickets are set to “solved” due to an “error” and are not processed at all.
Of course, I hope that the tickets whose status is shown as “solved” are still being processed or confirmed and that this is not an error or an intentional setting in the ticket system.
Thank you for taking the time to report this situation to us.
Regarding the situation at hand, the forums are the appropriate channel to report on bugs like these, please avoid creating tickets on unrelated topics.
Relating to the “Kicked by BattlEye” error, does this happen every session? Does it also happen on single player? Which official servers have you seen this occurring on?