conan exiles zendesk… is … closed.
they are not taking reports,
tried to report a server who went down with 9999 ping. and when ticket is submitted it gets autosolved… this behaviour does not happen with dune.
i am concerned about this.
conan exiles zendesk… is … closed.
they are not taking reports,
tried to report a server who went down with 9999 ping. and when ticket is submitted it gets autosolved… this behaviour does not happen with dune.
i am concerned about this.
You mean the unreleased game you just gave away your NDA of?
NDA?
I hace not signed such thing. Lol
Then you mean some old version of dune that is out of development?
That they don’t have a forum for? You mean, spice wars, right?
No. I usted zendesk and dune option was there. It did not autosolved. As it does with CE.
Point is. funcom turned the autosolved feature on, , (turnign auto solved on zendesk)
makes you wonder if they actually read the things you sent to them…?
Hello,
The Official Server Performance requests are turned into alarms that go directly to the team responsible for server upkeep so they can look into the issue and try to fix it.
These are then closed by customer support to keep better track of the already-triggered alarms.
Rest assured, Zendesk is still up and running!
Hope this helped explain the situation.
Noted.
Thanks.
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