So, people have literally been unable to log in for 21 days and counting, and all that you can say is âyou are awareâ? Well I should certainly HOPE THAT YOU ARE AWARE OF IT BY NOW! Letting people know that you were âawareâ of it 2 1/2 weeks ago would have been one thing, but after three weeks (or more) and only now letting people know you are âawareâ of it is frankly insulting. And I am not even one of those people and yet I feel insulted by this statement.
I know that you are not a part of the team that is actually working on the issue @AndyB, that is not your job. And I know that you catch a lot of flack because of the nature of your job, so I am sorry for the tone of my own message but please understand how your own message has come across to the community. You may not have more information right this moment, but you can now understand just how important this issue is and put some pressure onto those who ARE working on it to give you some sort of information to give to us. It doesnât have to be a miracle answer, but anything is better than nothing.
Sadly indeed, our servers have been terminated. Losing years of effort and dedication in this way is profoundly disheartening, especially knowing the root cause stemmed from external circumstances entirely beyond our control. We had no choice but to let the servers go.
Fellow Exiles, I sympathize with you all. The various problems weâve all faced since the last hotfix should never have been allowed to escalate this far, leaving us in the dark for so long. Even if bugs were inevitable, we deserved a far swifter response from Funcom. We deserved that much. And as I see from @AndyB post, it seems we will remain in the dark still. When will it stop?
Ayesh.
Thereâs not much to be done for it.
Whether there is the lack of will or lack of ability to keep the game functioning smoothly isnât really the question anymore is it?
It took near to two weeks to even get a response.
Wouldnât matter much what the response was (by this point), unless it was a hard (specific) time for a fix.
Thatâs where any of the customers on these forums live in the hierarchy of concern.
Thatâs where any of the customers on this game live, because filing with Zendesk is basically howling into the wind unless one breaks out some sort of legal cudgel.
A week and a half to be told those who might do something about it have been aware of it.
It is a very good thing they arenât trying to sell a new product with this kind of response time. Why would anyone purchase from a vendor knowing this is the kind of product support they can expectâŚ?
Such a shame.
The new Corinthian robes look very nice.
But this one refuses to reward⌠this⌠with further commerce.
I have to admit it looks pretty, but if you look at the price itâs water on the mills for every hater.
Over 2.000cc for 4 items is propably the most insulting set iâve ever seen on the bazaar, never mind the timingâŚ
⌠itâs literally like:
Corporate drone: âthe community isnât frustrated enough by the broken game and continued ignorance, how could we hammer it home?â
FunCrom: âtop it off with the most expensive bundle they have ever seen, and also offers bareley any contentâ
Edit: And now imagine some foolish exile actually purchases this bundle, only to face the unpleasant reality that itâs buggy and half of the knowledge is missing!
This one has been digging around to try to figure out what funcom thinks is reasonable price for things.
There are a few consistencies.
New Outfits base at 1000cc.
Weâve seen the build set expansions (build pieces, not placeables) rates are a bit more than that, but per expansion seem to start around 1000cc.
This one personally has found most of the Build sets to be fairly close on for pricing.
Some sets when first released were woefully incomplete (Turanian tents, where are the rest of your clucking roof pieces? Why the cluck is Flotsam more flexible? Are you not premium clucking build pieces?) but in their finalized form (lost dungeon) were fairly solid.
Placeables, especially ones that are interactive or animated tend to be very pricy.
But back on pointâŚ
1k for a full outfit.
Bundle has two outfits (and they arenât just pallette swaps like the Zar sets).
This one expected 2k.
This one rolls eyes at 2k but itâs not unexpected.
If the game were in a nice functional state would this one acquire at 2k, or hold out for a better deal later?
That debatable.
If the game werenât in shambles this open would have acquired this or the Zingaran vineyard starter set (that needs more build pieces, but thatâs a different thread).
But this one has closed the purse and is hording the last CCs against the Kambujan build set coming.
So it is at last that we get a reply. I am not going to lavish praise and adulation on you for finally doing what you should have done weeks ago. Nor fall to my knees and proclaim your greatness, or even come over and mow your lawn. But thankyou for making an overdue, kind of, official response to the issue. Had you, (*referring to you Funcom, not you AndyB) have just publicly stated this in the first place then tensions would have deescalated from a boil down to a simmer. Moreover, even if you didnât have a solution, you could have extended the decay timers as I suggested so that people like @Varehma and @delirium didnt lose everything, couldnât youâŚ!?
@CommunitySo tell us, do you predict that your paying cutomers will be able to play their game over the Christmas New Years break, or is this a âsometime in 2025â problem?
So let me get this straight. PvP on Officials is switched to PvE and there are 4 communications within 48 hours. Singleplayers and the rest of us here lost the ability to play the game entirely, in some cases more than 30 days ago, and we finally get a vague response, not an announcement. Let that sink in Singleplayers. You can really feel the care and respect canât you?
Thatâs a very good point my friend, but sadly also an example how little of a shÂĄt they actually give.
Sure you canât take all feedback into account nor please everyone, but they should at least try to counter the issues with logical steps.
People canât join their servers, so letâs extend the decay timers to not have them lose everything.
Iâm so sorry for all of you guys.
But regarding singleplayer i have to say it was dead to me since AoW chapter 1.
The sheer amount of game breaking stuff was too much to comprehend for me.
And my post politely pointing this fact out and asking @AndyB to comment something here was flagged by some toerag and the âCommunity teamâ agreed that it was deserving of being deletedâŚ
The same âcommunity teamâ that has been told repeatedly that the bug report template does not work properly, and responds to every failed attempt by someone at using said broken report template by pasting in the same tone-deaf insincere request for them to go back and use the same broken report template that lead to their failed bug report in the first place - and now the âteamâ immediately lock those posts so that they canât even have this pointed out to them anymore, because they would rather newcomers feel that it is their own fault, and just go away without ever reporting their bugs.
Is it any wonder I no longer have anything but contempt for the pathetic excuse for a âcommunity teamâ and nothing but dislike for Funcom as a whole?
That is not to say that the communication for the PVP server issue should NOT have occured, that is EXACTLY what should have happened. But that is also EXACTLY what should have happened with this issue, and with all other issues of this sort of severity. Yet it DOES NOT HAPPEN ON A HABITUAL BASIS! So @AndyB, why did this ONE issue get preferential treatment while other issues, such as the one this topic is about, get the silent treatment for an entire month, and even then get only vagueness and nothing else? What makes that issue so bloody special when at worst no one was losing anything with that issue, while people were losing YEARS worth of stuff with this one? Can you explain that to use @AndyB?
My opinion some oneâs friend on one of the public servers was effected.
How long did it take them to fix the miss set thrall timers when people were losing thralls, last time?
How long was it before they turned off lively villages, the first time?
You know I read the forums even though Iâve quit Conan; body vaulted, done with it. I read posts by people on consoles that simply can not play and get told little more then the canned âfile a bug reportâ, and how long has that been going on.
Now Iâve always believed turnabout is fair play so lets all abandon the game and ignore funcom for a while.
That is why I tried to make it clear that the server issue should have been addressed in the manner that it was. I simply want @AndyB to explain why that one issue received such a rapid response, which was the correct response, while other extraordinarily impactful issues DO NOT RECEIVE EVEN THE BARE MINIMUM RESPONSE AT ALL? I would like an explanation from Funcom as to what justifies their decision to ignore long term customers being unable to access their product for an entire MONTH and yet jump to respond four times within 48 hours on another issue in which people are not actually losing anything at all (even when dying due to drop on death being turned off ).
Theyâve done this before with other things and it creates all the problems inherent in dissatisfaction and loss of brand loyalty. Creates conspiracy theories, accusations and mood turns toxic.
Perhaps the official word would have been well received the first few days. 3 weeks while politely begging is insane to me too.
Not acknowledging PS issues from immediate report is negligible. If they donât have a solution, while that is frustrating, at the very least saying something would instill faith - although shaky.
Last night I read another bug report for the same thing. Without the presence of our long lost volunteer moderators it also creates the issue of other players attempting to assist but providing sometimes irrelevant or incorrect solutions and advice.
Again, mentioned above too⌠to this day the bug report is broken and itâs been yet another week of âplease use the given bug report templateâ copy/pasta.
So those get lost in the sea of erroneous posts. With forum users new and even old attempting to navigate here, itâs hard to gauge how many it is affecting - despite its overall serious impact for the OP plus all those who managed to find and consolidate in this post.
I think most of us here have the right idea and signaling, cross referencing and pulling it altogether.
Again, as you know, meant collegially: you are being harsh, and in my opinion crude to the point many folks here might think you mean something other than cynical humor.
This next part potentially crosses over to the aether, but so be it, as many people know I have personal feelings for the Funcom Team and Andy in particular. As most or all of you know beyond anything else I am an empathy thing, which makes me a terrible opponent if Iâve turned against you in PvP.
Throughout all my career, as either a journalist or a tournament gamer, entrepreneur, sales coordinator, or as a political activist or campaign staffer, above all it was Marketing. And that means taking flak. I love it. I think of it as old-school engagement.
Some others donât. And they didnât sign up to be the kevlar vest for a game of Barbarians. I just hope we could look at this situation with more kindness, and appreciate the opening and resumption of comms.
Just to clarify (a minor quibble, but worth acknowledging) - this thread from the outset was not purely about PS (though certainly they were particularly impacted - as often seems the case) - it also applied on Xbox and PC - it was singleplayer mode as a whole which was impacted and largely ignored. PC (as is often the case) had the option of a possible workaround - but that required base knowledge of how to change game files, and a trust that the suggested options would work/not cause other issues - hard to be sure of when you lack the base knowledgeâŚ
Edit: For added clarity - a big part of my point here is that âsingleplayerâ often gets brought up by various people as the argument that steam/console server figures do not tell the whole tale for player numbers. If singleplayer were truly so âimportantâ as sometimes gets suggested, youâd think there might be a bit more urgency to the response.
Also - several of those also affected by this were private server owners/users - with them also losing time and money.
I can appreciate your empathy for others, but hereâs where Iâm going to have to disagree with you somewhat -
Firstly, anyone taking a job as a CM for any computer game should probably be capable of distinguishing between âyou (Funcom) are failing this game because x, y, zâ and âyou (individual CM) are personally responsible for these issuesâ - if they arenât capable of separating those two concepts, then frankly they arenât qualified for the position (just on a language comprehension basis, even before getting into issues of emotional reponse).
Secondly, my vitriol, and I suspect much of that from others (including Deacon) is aimed directly at the âCommunity Teamâ because failure to communicate is entirely a matter of them failing to perform their most basic role, and they have been very consistent in this failure for a very long time. Itâs nice when Andy makes one of his 3-monthly comments acknowledging that there are problems - but it doesnât really change anything, and I for one am tired of âbeing politely gratefulâ whenever a member of this failing team deigns to finally make a single empty comment. Dune (a game with zero players and zero revenue) has staff members who have time to joke around on their social media channels - we canât even get major issues acknowledged for a month at a time, and canât get a functioning bug report system after two years of reporting the current failed model (perhaps because it is convenient as a way to brush more problems under the proverbial carpet). The âcommunity teamâ needs to step up. Maybe once we see some actual evidence of improvement, rather than the usual lack of any action, some of us may be willing to tone down our disgust. But right now, I believe that disgust has been entirely earned.
a very educated guess is that they have been told to not Engage with the people unless it is absolutely necessary. the lack of communication is something that has been ordered from above, it is not them that are incapable of doing their job⌠not on the community side. they are doing what they are told to. period.
