How long does it take to answer my ticket?

So i returned to the game but forgot my account password. Funcom won’t send me an email to reset it. How long does it take to answer my ticket. I just want to purchase premium membership again. Is there any other way to get my account back?

Best bet - a week or so, worst case - months. They’re not the quickest at answering tickets and put out 2 years? ago that priority would go to answering VIP tickets.