My friends and I have returned after 8+ years to AoC, where we all subscribed for many years.
One of my friends can access the game yet cannot access the account page to buy Funcom points.
She sent a ticket to support about the issue over 6 weeks ago yet has had no help and been told that if she writes another ticket her query will be put at the bottom of the queue (??? wtf who does this? isn’t this supposed to be CUSTOMER SERVICE? by defininition???)
Anyways she wants to spend money … and Funcom do not seem to want her to give them any???
Sadly the original email with which the account is associated has been hacked and she can no longer access it.
Any suggestions please?
Can somebody help?
Thanks in hopes of a hero