I am seriously upset with this update...who can I contact to make a complaint that might actually make a difference

A hotfix has been released just now, less than a week after the major update.

You can follow all the bugs that have been addressed here:

If you feel like there are other bugs that haven’t been addressed, please make a detailed bug report.

Also please take into consideration that Funcom staff is also affected by the ongoing pandemic, and have working hours just like the rest of us.

In my opinion they’ve done a stellar job delivering a hotfix this fast.

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