I got ban for "harassing" but i was only answering for the insults

I made an appeal a MONTH ago! And was only answered with automated responses from Funcom, thats wild! Seems like they dont care about their players at all! What should i do? I really love the game and want to keep on playing

Hi @Sandevistan

If you have any additional questions regarding the status of your account, please make sure you reach out to our team over on Zendesk as they will be able to help you out further.