I’m sure you received a good amount of petitions for it, but it lacks, imho, of a place where we could get updates on it as community (since nothing has been posted on forum, afaik)
Since last server resets, sub rewards and item shops purchase doesnt’t work properly. It consumes FC coins (for the shop) or later says the items have been claimed (for the rewards), but nothing appears neither in claim, inventory, or chat window to confirm it.
Lots of people end up trying to buy cause they are not aware of the current shop state. and global chat in game can’t spam this all day.
If you can/want to update some of the player base here, please be my guest
Good luck for sorting it out, we do hope it’s just a minor maintenance to do (and we do hope to get our claims and purchases back ;))