Hello to our South American players!
We are currently aware of and still investigating issues with logging into the PC South America servers. We have identified one of the problems affecting you when trying to log in, and that’s what’s causing the extended login times when attempting to play on one of these servers.
We are planning to move the servers to a new datacenter with new hardware. While we do not yet have an ETA on this solution, this is what’s going to be happening. We hope this will alleviate the issues players are reporting.
I do apologize for the inconvenience and thank you for your patience.