I’m sorry for any confusion regarding Live Chat availability. For more information regarding Live Chat, please be sure to review the following announcement: Funcom CS will no longer support Live Chat
We’re working to reply to everyone’s email support tickets as swiftly as we can, but we are currently experiencing some delays due to heavy support traffic. If you’d like me to check your ticket’s status, please feel free to DM me your ticket number and I’ll be happy to do this for you.