I’m sorry to hear that you’re experiencing connectivity issues with the character server. If you haven’t already, please be sure to try the general connectivity troubleshooting steps listed in this thread (while it’s listed for SWL, these tips should help with any of our games):
If this doesn’t help, I recommend visiting us at Funcom Help - Funcom and submitting an email support ticket using the provided web form. We can then escalate you to a specialist for further investigation.